Assistant Director, Housing Operations & Business Services

Department

Student Engagement and Wellness

Position Summary
 

Metropolitan State University of Denver is opening its first on-campus residential community—an approximately 550-bed facility that will introduce a fully residential student experience to a traditionally commuter institution. The Assistant Director of Housing Operations & Business Services is a full-time, 12-month professional who provides leadership for all housing operations functions including assignments, occupancy strategy, billing, business processes, and daily coordination with the campus’s third-party operations and management (O&M) partner.
 

Reporting to the Executive Director of Housing & Residence Life and working closely with the Associate Director of Residence Life, the Assistant Director ensures that all operational, administrative, and logistical processes are seamless, efficient, student-centered, and aligned with MSU Denver’s mission of access, belonging, and student success. This position plays a critical leadership role in building operational systems, establishing policies and timelines, coordinating data and reporting, and delivering an exceptional housing experience for students and families.
 

Evening, weekend, and on-call responsibilities are required.

Key Responsibilities
 

Housing Assignments, Occupancy Management & Customer Service
 

• Oversee all housing assignments processes including new student placements, returning student selection, room changes, cancellations, no-shows, and special-population assignments.

• Administer and optimize the housing software platform including workflows, portals, billing integration, reporting dashboards, and communication templates.

• Develop and execute occupancy management strategies including forecasting, waitlists, retention analyses, space utilization reporting, and scenario modeling.

• Ensure clear, timely, student-centered communications to students and families on housing processes, dates, billing, and policies.

• Coordinate housing accommodations workflow in partnership with Accessibility Services.
   

Housing Operations, Facilities Coordination & O&M Partnership
 

• Serve as the day-to-day liaison to the O&M partner supporting facility maintenance, cleaning, work order follow-up, safety standards, and residential building operations.

• Oversee opening, closing, break transitions, early arrival processes, and coordination with campus partners (Facilities, Campus Safety, IT, Dining, etc.).

• Develop and maintain housing operations manuals, work-flow charts, and standard operating procedures.

• Support inspections, room condition processes, key management, access control, lock changes, and safety compliance protocols.

• Manage digital systems for assignments, work orders, incident tracking, and key inventory.
   

Business Services, Billing Coordination & Administrative Processes
 

• Coordinate housing billing, fee assessment, adjustments, and credits in collaboration with the Bursar and Enrollment Services.

• Oversee departmental business processes including contract management, audit needs, housing agreements, and compliance with institutional policies.

• Provide financial and occupancy reporting to the Executive Director to support forecasting, rate setting, and long-term planning.

• Maintain data accuracy and documentation for all operational processes.

• Assist in developing annual housing calendars, application cycles, timelines, and communications plans.

Staff Supervision, Training & Leadership
 

• Supervise one full-time coordinator or operations specialist.

• Provide direction and expectations to residence life staff related to operations processes such as room condition reports, keys, occupancy procedures, and opening/closing support.

• Develop and implement training for staff on operational systems, assignments processes, customer service standards, and facilities coordination.

• Support RA and professional staff training in areas related to operations and business processes.

• Participate in an on-call rotation and provide leadership-level consultation during emergencies or high-priority incidents.
   

Campus Collaboration, Policy Development & Customer Experience
 

• Collaborate with the Associate Director of Residence Life to ensure alignment between residential education outcomes and operational practices.

• Work with the Office of Admissions, Orientation, Financial Aid, Student Accounts, and academic departments to coordinate housing