Education Technician-Reception and Administrative Personnel

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Summary

The ACES mission is to promote lifelong learning opportunities vigorously to sharpen the competitive edge of the Army by providing and managing quality self-development programs and services. ACES also supports the education and career goals of family members, Department of the Army civilians, and other eligible personnel

Provide Army Continuing Education System - Education Support Services that supports Soldiers’ professional and personal growth through a continuum of education programs and services that range from academic and career guidance to enhancement of job performance and skill qualifications and includes assistance to ease the transition of Soldiers returning to civilian life. Services include counseling, credentialing/licensure, testing, instruction, technological and automation services and administration support services at Army Education Centers.

Positions available in Hawaii, Alaska, Korea, Japan, Okinawa, Alabama, Georgia, Florida, Texas, New Mexico, North Carolina, Kentucky, Colorado, New York, Arizona, California, South Carolina, Kansas, Missouri, Louisiana, Oklahoma, Virgina, Washington, Maryland, Illinois, Pennsylvania, and New Jersey Active Army Bases.

Job Description

• Provide Reception and Administration Support Services.
• Serve as first point of contact for ACES customers
• Operate basic office equipment, e.g. photocopier, scanner, facsimile, multi-line phone/voicemail systems, and basic computer programs
• Provide in and out-processing information to Soldiers f
• Have a thorough understanding of the education management system and provide general information and guidance to assist Soldiers in navigating the system (currently ArmyIgnitED).
• Ensure client’s education record information is posted correctly
• Open and sort mail; receive, date stamp, and distribute
• Prepare materials for education informational briefings
• Identify and recommend the ordering of education-related handouts and marketing items
• Post schedules for courses, and track classroom and facility usage.
• Catalog and assist in administration of equipment/supplies
• Arrange materials, classroom equipment, and computers
• Identify and assist in correcting safety issues
• Other administrative duties

Qualifications

The minimum knowledge, skills, and abilities required to perform these services/tasks include:

• Customer service skills;
• Knowledge of U.S. post-secondary education programs;
• Demonstrate