HR Senior Process Associate –Senior Process Associate- French-Hybrid Wroclaw

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of HR Senior Process Associate –Senior Process Associate- French-Hybrid Wroclaw

In this role in HR area, you will deliver high quality, customer-tailored service to employees always looking out for improvements. You will be a good team player capable of solving and consulting on complex queries within hire to retire HR processes.

Responsibilities

• Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based),
• Handle HR inquiries from associates coming via email, HR cases, Workday transactions or if required phone/chat in a professional and timely manner ensuring outstanding quality of customer support in oral/written interactions,
• Manage tasks in HR systems (Workday, Service Now),
• Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies),
• Establish and/or update process documentation (SOP, templates),
• Maintain good relationships with Stakeholders,
• Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team,
• Recognize root causes for issues, suggests solutions and preventive actions,
• Take responsibility of other co-workers assignments in their absence according to your skills and qualifications (back up)
• Act as a process specialist for other team members by preparing and conducting training sessions if required (cross stream, new joiners, back-ups),
• Pro-actively share knowledge and expertise with other team members by work shadowing, trainings and coaching to relevant extent,
• Participate in projects delegated by management team with limited or no supervision,
• Work in line with defined Service Level Agreements and accurately use HR systems,
• Complete mandatory trainings and assignments in timely manner,
• Fulfill data privacy requirements,

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant years experience in HR area
• Fluent French (C1 level) and English (min. B2 level)
• Good/Advanced knowledge of MS Office package, 

• Ability to work with confidential/sensitive data, 

• Maintains positive and professional attitude and set example of such behavior for other team members, 

• Excellent verbal and written communication skills, 

• Good problem-solving abilities,  

• Strong logical thinking skills 

Preferred Qualifications/ Skills

• other European language on B2+ level
• Knowledge of Workday/Service Now
• Previous e