Senior Analyst, Products & Solutions – Digital Commerce & Merchants, Spain & Portugal

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Analyst, Products & Solutions – Digital Commerce & Merchants, Spain & Portugal

Overview

The Customer Solutions Center is Mastercard's structure for creating tailored solutions that meet our customers' needs. We harness Mastercard's extensive toolbox of products and services to empower account managers and sales teams in conveying our story to customers and partners. To meet the dynamic market landscape, we're expanding the Customer Solutions Center with Senior Analyst, Products and Solutions, Digital Commerce & Merchants.

As part of this organization, you will be responsible for the growth and development of Mastercard’s Products and Solutions – Digital Commerce and Merchants vertical in Spain and Portugal by working closely with account managers and product teams to deepen the cooperation Mastercard has with existing and new customers.

As a key member of our Products and Solutions team, you will be leading the product conversations with our customers to generate excitement and demand for our unique digital payment solutions that will help them to digitize and evolve their current services. Key responsibilities include the strategic selling, ongoing management and enhancements of the products, engagement with internal and external stakeholders to achieve the annual targets and support the growth of the business in the Spanish and Portuguese markets.


Key responsibilities:
 Develop and execute our Merchant product strategy for Spain and Portugal in cooperation with country management, account teams and product teams
 Work closely with the European Product team to identify and execute product enhancements and new product constructs. These efforts may include concept validation, business case development, creation of associated pricing and other market readiness activities
 Demonstrate thought-leadership, product/technology management expertise and strong strategic selling skills
 Connect the worlds: make sure our market strategy is aligned with Mastercard’s global and Europe strategy and ensure the market gets the central support required
 Ensure accurate and timely pipeline & revenue tracking and forecasting
 Monitor and evaluate product performance; ability to locate and use relevant data to support performance measurement, tracking, and product insights.
 Lead strategic projects and be a pioneer in the field of product development, product differentiation and innovation
 Work with your team and the account teams to build exciting customer pitches including defining the value proposition, business case and overall storyline
 Develop understanding of end-to-end product lifecycle, actively work to improve user experience and processes
 Be the ambassador of your products in Spain, Portugal and Western Europe: educate and inspire the team and market about the value or of our Retail and Commerce solutions suite
 Stay curious: watch the market and trends to bring new ideas to the table on how we can differentiate, grow and innovate our product universe



All about you:
 Highly collaborative and self-driven individual who will need to manage relationships across multiple functional areas
 Solid experience of progressive sales and relationship management experience within the financial services or payments industry sectors
 Expertise on retail and commerce industry trends; broader payment and transaction ecosystem understanding of competitive landscape and industry trends a plus
• Excellent analytical and problem solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively
• Strong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, curious, diplomatic, and flexible; willing to learn, develop and get involved
• A customer first attitude, capable of uncovering customer needs