Senior Manager, Product Management, Sourcing and Procurement Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

Join a new, fast growing product team at ServiceNow and help shape the future of procurement! Together we will transform experiences to unlock the efficiency and potential of finance and supply chain organizations. Here is what is important to us: (1) building relationships based on trust (2) owning and executing your personal and team objectives with grit and passion (3) adopting a growth mindset in relentless desire to help better our customers, our team and yourself.

Role

The Senior Manager, Product Management, Sourcing and Procurement Operations resides within the Product Organization. This role is extraordinarily collaborative, working not only with the inbound product team, but cross-functionally with outbound product managers, Sales, Marketing, Customer Outcomes, and Alliance & Channels, Customer Support, and Training.

If you are passionate about leading the product’s strategy, getting to know its customer and user personas, and building products customers love, this role is for you!

What you get to do in this role:

ServiceNow is looking for an outstanding product management leader to drive product planning and execution of roadmap for our Sourcing and Procurement Operations product. This leader will closely partner with engineering, design, research, other platform product teams, and GTM teams to craft a compelling product offering, followed through with impeccable roadmap execution.

The candidate must be someone who has a passion for the Procurement domain and can:

• Be comfortable working in a fast-paced, dynamic environment with minimal guidance.
• Evaluate competitive and market data to develop a point of view on product priorities. Write business cases for investments and deliver these insights in senior level management meetings.
• Partner with cross functional teams to formulate product plans and execute on product roadmap.
• Partner with design and engineering to build products that solve customer challenges.
• Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
• Partner and influence roadmaps of other products in the portfolio and/or leverage innovations that’s delivered across the entire ServiceNow platform.
• Understand the competitive landscape and where ServiceNow fits into the Procurement solution ecosystem.
• Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, to improve the product.
• Be instrumental in driving user experiences that delight end users while delivering value to customers.
• Lead prototyping and early ideation of new product features, capabilities.
• Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization (“voice of the customer”).

Qualifications

In order to be successful in this role, the candidate should:

• 10+ years of enterprise application product management experience – at least 5 years in a procurement related product domain including anything Source-to-Pay, eProcurement, Procure-to-Pay or other re