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RIS/PACS Ops Manager, Harrington, 40 Hours, Days

UMass Memorial Medical Center
Southbridge, United Statesfull_timeVerifiedPosted 6 Aug 2026
💰 $141,981/yr($78,874/yr$141,981/yr)

About the role

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$78,873.60 - $141,980.80

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8-4:30p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

25080 - 3500 Radiology Diagnostic

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Oversees and supports of all radiology information systems. Participates in the radiology management team and serves as the department’s liaison to the Information Systems Department, and hardware and software vendors. Participates in software product evaluations, analysis, and design for inter- and intradepartmental systems projects. Plans, coordinates, and manages system implementations, upgrades, and changes. Plans and coordinates enterprise-wide implementation of RIS/PACs to include but not limited to training, access, viewing images, and remote scheduling of Radiology studies.

I. Major Responsibilities:

1.  Oversees day-to-day applications-level support of RIS/PACs systems and all other image-based systems (DR, CR, CT, etc.) including modality workflow, quality assurance of data, troubleshooting, applications training, and other user-related activities.
2.  Plans, coordinates, and provides overall direction in the daily operations of the RIS/PACS areas to ensure the delivery of quality services in accordance with applicable policies, procedures, and professional standards.  Provides effective direction and guidance over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.   
3.  Oversees the operation of the Radiology Information Systems including voice recognition, picture archiving and communications and radiology support services including billing/coding, film library operations, radiology scheduling/templating, radiology reception and help desk functions.  
4.  Understand Radiologist and Technologist workflows and patient care requirements, and how current IT systems maximize or inhibit efficiencies in these flows.  Leverage this knowledge to work with Information Services to optimize provider efficiency in each system and as a holistic workflow.
5.  Provides timely, IT-related, Operational support and escalation services to Radiology Technologists who are unable to resolve IT issues.  
6.  Assists the Department of Health Information Management (HIM) with resolution of Patient Overlay issues.

7.  Coordinates Dept. of Radiology, Dept. of IS, and Clinical Engineering / Crothal (as necessary) availability for new IT and/or Clinical Device Placement.  Defines necessary destinations, addresses, AE titles, and appropriate software.
8.  Coordinate resource and space availability for all IT-related install/move/add/change (IMAC) requests.   
9.  Responsible for Dept. of Radiology, IT-specific coordination of RIS/PACS software implementation(s).  
10. Performs analysis, prepares implementation timelines for enhancements, software/hardware upgrades and conversions for all departmental information systems. 
11. Communicates specifications to vendors and appropriate Medical Center departments as needed.  Assists departmental personnel with operational design associated with, or as a result of, system changes. 
12. Coordinates hardware/software installation, training, testing, and system acceptance. 
13. Acts as a liaison between radiology and other departments related to medical imaging initiatives.
14. Maxim

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Company

UMass Memorial Medical Center

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