Group Account Supervisor

Company Description

Publicis LifeSpeed is a fully integrated, cross-discipline team that provides best-in-class services in a fluid and modular way. With our clients at the center, we create brand movement at the speed of people’s lives by connecting real-time data with world-class creative, content, and media in service of growth and ROI. 

Publicis LifeSpeed is a “power of one” solution, encompassing data, media, and production. By drawing from across the vast Publicis Groupe network, we are uniquely positioned to deliver innovation and specialized skills to our clients, as well as enriching opportunities and inclusive benefits to our employees. We pride ourselves on combining the energetic atmosphere of a startup company with the stability and experience of a global leader.

Job Description

The Group Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on multiple or large-scale assigned accounts. Has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. Builds and maintains positive, lasting client relationships with multiple or mid-level clients. Ensures high quality agency output. 
 
Key Responsibilities 
 
Agency Operations 

• Drives the process and details, and develops tactical plans. Forecasts budgets. 
• Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Thorough knowledge of contract and its implications. Sound decision making regarding hours dedicated to jobs, what to prioritize. Thorough knowledge of all basic financial tools necessary to account management. Contributes to the revenue and forecasts of the brand.
• Trouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisions
• Leadership: Takes on wider, informal leadership responsibilities within the agency. Exhibits strong leadership internally and externally. Exhibits solid judgment. 
• Management: team leader, provides clear and fair direction & feedback to junior account staff 

 
 
Knowledge  

• Deep, expert understanding of the therapeutic category, the audience and multiple channels. Basic knowledge of at least one other category, and another audience 
• Continuously learning technology 
• Demonstrates and applies extensive and expert knowledge of assigned brands, including relevant clinical data behind promotional messages 
• Successfully serves as point of authority and/or source of advice for therapeutic area. Proactively identifies opportunities based on the market. 
• Ensures team adherence to agency process. Identifies issues and leads problem resolution  

 
Strategy 

• Vision: Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details. Is able to address strategic marketing issues and propose viable solutions. 
• Demonstrates and communicates a clear expert POV as marketing partner to clients 
• Planning: High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development. 
• Demonstrates passion for the brand 

 
Tactics and Execution 

• Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.
• Production: Supervises and effectively manages the production of client-approved marketing tools 
• Creative: Collaborates on creative brief development 
• Assumes responsibility for the writing and preparation of marketing communications plans and proposals 
• Communication: communicate key Client issues/ initiatives to team accurately and in timely manner
• Demonstrates the ability to think creatively and strategically 
• PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools 

 
Client Relationship 

• Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.
• Relationship: Frequent, positive client contact with key clients 
• Brand Champion: Ensures everyone focu