Analyst, Quality Assurance - Process Automation - IWMS Client Experience

Job Description:

The Role

The Quality Analyst, Process automation works within the Quality Management System (QMS) to enable CE and its business partners to exceed our customers’ expectations. The Quality Analyst combines business knowledge, technical expertise, and operational quality methodology to ensure the business can reach its efficiency. The Quality Analyst will work within a constantly evolving and growing environment to handle projects that will provide solutions using tools and technologies like Business Objects, Blue Prism, OutSystems and Tableau.

Project duties will include:

• Working with internal and external partners to understand an existing process, design and detail an automated solution, coordinate development and testing activities and deliver the process into the production environment.

• Collaborate with the quality specialists, work leads and managers to provide more in-depth issue level research to develop recommendations to address gaps, risks and inefficiencies in process.

• The analyst may have some business partner relationship responsibilities and will participate in cross-organizational projects to drive internal quality and business partner process and technology improvements.

The Expertise and Skills You Bring

• Minimum of 0-2 years of experience in a processing or quality review role, including demonstrated success working as a domain expert in a fast-paced environment.

• A Bachelor's degree or equivalent experience, preferably in Computer Science, Information Technology, Information Systems or Engineering

• Experience with task automation (RPA) tools (Blue Prism, Power Automate, Excel Macros) preferred

• Ability to write SQL queries to extract data from relational databases

• Experienced in process design and analysis

• Experienced in using process improvement tools and techniques

• Financial Services experience preferred

• Using critical thinking skills and analysis to solve and present recommendations for process improvements

• Experience working closely with business functions, developing, and analyzing requirements, creating test cases, and preparing reports, user guides, and other supporting materials

• Solid project management and organizational skills; the ability to multi-task and prioritize concurrent assignments with a keen sense of urgency is imperative

• Ability to make critical decisions with little to no supervision, work well autonomously and work cross-functionally within the broader quality team

• Effective communication, both verbal and written

The Value You Deliver

• Provide proactive consultation and process improvement solutions and uncover opportunities to further improve the client experience

• Develops recommendations to address gaps, risks, and inefficiencies in processes

• Identifies wastes and duplication in the existing process and analyzes changes or improvements to attain process efficiency

• Redesign existing and new business processes and controls to fit within an automation framework with an eye towards risk reduction

• Implement and deliver work in a fast-paced environment

• Enabling FI to exceed our customers’ expectations by ensuring the business can reach its maximum efficiency and effectiveness

• Great teammate with a proven desire to share and contribute to the team’s success

Note: Fidelity will not provide immigration sponsorship for this position.

Certifications:

Category:

Quality

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.