Patient Scheduler - Temporary - Radiology / ACP Imaging Center

Duties of a Patient Scheduler with Radiology may include the following but are not limited to:

• Coordinate high volume, complex linked scheduling for various appointment types in RIS and EWS for the Interventional Radiology department.  
• Ensure patient procedures, exams, consultations, pre admission testing appointments don’t fall through the cracks.
• Give patients necessary instructions for their procedure(s), and exams.
• Ensure patient compliance with appointments, and procedures to continue care.
• Frequent rescheduling and re-coordination of numerous inter dependent complex procedural, Pre-admission testing, and lab appointments.
• Coordinates with physicians within the hospital, and physicians from outside facilities, disseminate pertinent information to patients and staff.
• Request, and upload outside reports and images into LifeImage, or PACS to maintain accuracy for provider appointments.
• Create patient intake forms and upload into Cerner for clinical review.
• Review patient charts to verify up to date medical information, procedural details and forms are scanned into RIS and power chart for nursing and physicians.
• Create encounters for all patient’s procedure appointments and reconcile patient encounters if needed.
• Communicate with the reps from various medical companies.
• Communicate accurately and timely with Interventional Radiology staff to ensure the correct inventory is in stock.
• Coordinate with leadership on updates to procedural flow reference guides
• Coordinate procedures with the pathology department for cytology, histology, and hematology
• Input physicians cases and consults into their Outlook calendar.
• Maintain/distribute the daily schedules of the technician’s patient workflow for the day.
• Coordinate the outpatient anesthesia schedule with radiology and anesthesiology staff.
• Validate patient parking 
• Maintain adequate supply of office supplies.
• Maintain waiting area by keeping a clean and safe environment for patients.
• Communicate issues with hardware or software to the Radiology IT department.
• Maintain calm, friendly and positive demeanor to ensure patient and referring MD service excellence while meeting the operational needs of the department.
• Inform Technologist of patient’s arrival; verify patient identification and demographics. Reconcile script discrepancies.
• Facilitate inpatient x-ray orders.
• Request transport of equipment in Capacity Management.
• Perform confirmation calls of all Radiology outpatient exams in hospital.
• Monitor and follow up on “no show” patients to identify and escalate patient compliance issues.
• Reschedule pre-admission testing appointments and exams to maintain patient flow of the department.
• Maintain excellent communication between all Radiology staff.
• Knowledge of CPT, and ICD codes.
• Identify and facilitate a patient with financial needs to financial navigation team.
• Identify potential billing and insurance issues.
• Create spreadsheets and reports as related for various reconciliation and operational issues, to support increase volume and turnaround times for future growth of the department.
• Utilizes multiple Radiology specific IT systems to support operational reporting and data analysis.
• Maintains strictest confidentiality, adheres to all HIPPA guidelines and regulations. 

Qualifications

Required Qualifications: Associate’s degree and at least 1 year of medical office and/or hospital clerical experience or, in lieu of a degree, at least 3 years of medical office and/or hospital clerical experience. Critical thinking and problem-solving skills. Excellent organizational skills. Ability to multi-task and pay close attention to detail. Ability to work as an efficient team member and have superior written and expressive communication skills. 

Preferred Qualifications