Key Holder

Description

The primary mission of the Keyholder is to provide fast, informed, and friendly service to every guest they interact with by performing the duties of a server in addition to assisting management with opening/closing procedures to ensure every guest leaves with the anticipation of returning, because of their positive and courteous experience at Bosque Brewing Co.

Requirements

Essential Functions & Responsibilities:

• Enthusiastically represent the Bosque Brewing Co. brand, beverages, and company values by engaging in positive gestures of respect, courtesy and kindness to internal and external guests consistent with Bosque Brewing Co. values and expectations.
• Display a sense of urgency and attention to detail by anticipating the guests’ needs and responding appropriately.
• Develop and maintain up-to-date knowledge about Bosque Brewing Co. beverages, proper beer pouring techniques, brewing process, and food served at the taproom or restaurant, including specific ingredients that are commonly associated with either food allergies or specific dietary needs. Regularly take initiative to share and discuss knowledge of products with guests.
• Maintain a clean, friendly and welcoming environment, specifically responsible for maintaining cleanliness and properly stocked items in all areas of the front-of house, bar areas including counters, sinks, plates, glassware, office (common coworker areas), and storage areas.
• Follow the Bosque Brewing Co. steps of service throughout the entire guest experience at the taproom or restaurant including but not limited to:
• Greet guests in a positive, friendly manner and make them feel welcome ensuring that all guests entering the taproom or restaurant are greeted within one (1) minute of their arrival.
• Answer questions and guide guests through all phases of their experience at the taproom or restaurant, make suggestions for to-go beer (packaged or growler) when appropriate.
• Check identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests that are not of legal age.
• Carry out service including pour and/or serve beverages in a beer-clean glass in a timely manner after the beer order has been printed.
• Take food orders and accurately enter order and special requests into P.O.S. System. Work with back-of-house coworkers to ensure order is filled correctly.
• Establish positive guest relations with guests of the taproom or restaurant and maintain a rapport with guests with the goal to build a positive reputation and return business.
• Actively inform guests of our beer limit, identify visible intoxication of guests, and take the appropriate steps per Company policy and applicable law to refuse service to intoxicated guests.
• Itemize bills correctly and efficiently secure payment from guests.
• Bid farewell to guests, using the guest's name when known, and encouraging them to return.
• Independently identify issues that may directly affect the quality of the guest’s experience and take steps towards addressing the concerns with solutions that parallel Bosque Brewing Co.’s values and expectations. Resolve low level guest issues with efficiency and a courteous attitude. Immediately informs management of all guest issues or complaints.
• Assist management in providing training to FOH staff and oversight of taproom organization, cleanliness, and maintenance. When taproom/restaurant management is not present, the Keyholder may apply discounts/comps on guest and coworker checks. If taproom management is present, the Keyholder will defer to management for these needs.
• Properly opens/closes the taproom/restaurant by opening or securing all entrances/exits and performing defined SOP’s and processes, including but not limited to:
• Communicate side work assignments to co-workers and ensure checklists/side work is completed before co-workers clock out.
• At the end of each shift, follow Shift Review procedures on the point-of-sale (POS) system to ensure all cash payments on hand are collected by the house, count drawer totals, settle credit card batches, post deposits to Slack channel, ensure tips are logged and entered properly into established systems.
• Regularly empty trash, clean bathrooms, wash glassware using proper techniques, and clean/stock products and supplies in front-of-house areas.
• Miscellaneous cleaning projects and clean beer lines on a regularly scheduled basis.
• Properly change kegs and following job-related SOPs and checklists.
• Update keg change, cooler temperature, and daily taproom logs, and beer boards with specialty beers.
• Performs inventory as assigned, including package beer, keg, glassware, and/or other assigned inventory by the specified deadline