Senior Director, Technical Program Management

Position Summary...

What you'll do...

About Team:

The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Tech’s Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience.

What you'll do:

As the Sr. Director of Technical Program Management for the Associate Lifecycle team, you will lead strategic initiatives, drive product innovation, and enhance customer experience across our platforms. This role requires a strong combination of business acumen, data-driven decision-making, and technical awareness to shape the future of our enterprise solutions.

Vision & Leadership: 

• Provide overall direction by analyzing business objectives and customer needs, developing, communicating, and implementing business strategies. Analyze costs and forecasts, determine resource requirements, evaluate processes, measure outcomes, and promote a customer environment.
• Extract insights from data analytics, guide data extraction to drive product decisions, and demonstrate best practices in data analysis.
• Lead discussions with audiences, leverage data insights, demonstrate decision skills, and serve as a trusted advisor on product/technology matters.

Driving Customer/Client Needs

• Build and maintain relationships with customers, identify needs, and create scalable processes to gather and analyze customer experiences.
• Design and implement new barrier-free processes, coach team members, and develop strategies to attract and maintain a skilled workforce.

Product Vision and Strategy

• Develop product requirements for complex customer problems, build new strategies, identify value creation opportunities, and define success metrics.
• Promote product strategies and vision, drive go-to-market strategies and ensure effective communication with stakeholders.
• Own and develop roadmaps, mentor team members, manage roll-out using an MVP approach, and develop partnerships to maximize business goals.

Technology Orientation

• Drive business and user acceptance testing, manage adoption of new technologies, understand high-level systems architecture, and demonstrate awareness of technical topics.
• Leverage technical knowledge for product design, manage product lifecycles, develop alternative technology solutions, and design integration processes for products.

What you'll bring:

• Strategic Leadership: Proven ability to lead large-scale enterprise programs with a strong vision, executive presence, and a track record of delivering business outcomes through cross-functional influence.
• Technical Acumen: Deep understanding of enterprise systems architecture, product development lifecycles, and integration patterns; able to engage credibly with engineering and data science teams.
• Data-Driven Decision Making: Strong analytical skills with experience extracting insights from complex datasets to guide strategy, prioritize roadmaps, and measure impact.
• Customer-Centric Mindset: Demonstrated ability to translate customer needs into scalable, high-impact product solutions, driving continuous improvement across the associate exp