Director of Network and Voice Services

Position Title:

Director of Network and Voice Services

Department:

Information Systems

Job Description:

General Description: The Director, Network and Voice Services is responsible and accountable for organization’s network and voice environments including the design, planning, operations, maintenance, and troubleshooting. This role oversees the several teams with responsibility for the planning and engineering of the organization’s network and voice infrastructure and ensures that hardware and or software is designed and installed in a manner that supports the strategic goals and objectives set by the organization.  This role will work to create functional strategies and specific objectives which support ease of care delivery. The incumbent is in charge of working with peers and leaders within both IT and the organization, dealing with strategic vendors, and performing strategy and architecture planning as it relates to the network and voice architecture. The Director, Voice and Network Services will work cross functionally within a matrixed environment and have accountability to leaders across the infrastructure and application pillars.

They will have direct responsibility for 3 teams:

Network Engineering Network and Voice Operations Voice Networking

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Direct report and senior member of the Chief Technology Officer’s team

• Direct management responsibility for 3 teams of engineers and operations staff.

• Responsible for strategy and architecture for Network and Voice services in support of the OU Health mission

• Owns and is responsible for all LAN, WAN, Data Center Networking, and Voice Services,

• Responsible for building and maintain a 5-year roadmap for all services, to include lifecycle management of the physical and virtual components of these services.

• Ensures the performance and reliability of the voice and network services by managing the Network and Voice operations team, who will constantly and consistently monitor those services

• Ensures products meet the necessary requirements for security, portability, and performance, while balancing the end user experience.

• Responsible for budget management for all equipment, services and personal that are needed to support the production of the Network and Voice services, both capital and operating.

• Sponsor for, and overall responsibility for all Network and Voice projects, and for all personnel that are assigned to support other projects or programs.

• Establishes and promotes Network and Voice Services key performance indicators.

• Meets tight business timelines, within established and measured required SLAs.

• Builds strategic partnerships with vendors and hold them accountable for delivery.

• Develops operational support structure, logging, alerting, and establishing tools, standards, and operational procedures.

• Works across a multitude of third-party solution providers each fulfilling a portion of the overall service delivery.

• Exhibits critical thinking by seeing outcomes and providing direction when there are multiple stakeholders and solutions.

• Ensures concise, clear, and regular verbal and written communication between business partners and the IT organization.

• Adheres to established standards set by the IT organization.

• Engages in quality control procedures to ensure that systems are efficient and operational.

• Develops a cost-efficient system for projects by performing cost-benefit analysis.

• Participates in the development and operationalizes the organization’s technology strategy by recommending short- and long-term IT goals and objectives to leadership team.

• Creates a culture of IT professionals focused on deep business alignment, accountability for outcomes, and continuous improvement.

• Develops and designs network architecture and roadmaps, implementation strategies and transformation plans focused on the enablement of care delivery.

• Develops team members ensuring they can problem solve, think critically, and deliver services within documented SLAs.

• Interacts closely with the organization’s leadership team to help set and understand enterprise priorities and support needs.

• Participates in the IT governance process and decision-making impacting enterprise priorities and strat