Flagship Boutique Director - Miami

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Flagship Boutique Director

Vacheron Constantin | Miami Design District

Role Overview

Your mission will be to craft within the Flagship boutique a universe that will deliver a One Of Not Many memorable client experience, creating fulfilling employee experience, and implementing a strong clientelling approach to drive ambitious and sustainable business results.

Responsibilities

Business development:

• Strongly contribute to grow Brand’s reputation and desirability by targeting overall business growth with both local clientele and clients from broader geographical area
• Explore partnerships and collaborations to enhance the boutique positioning and offerings, such as exclusive product launches and exclusive events
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Clienteling:

• Have a strategic clienteling approach focusing on the recruitment of clients
• Master exclusive services and experiences, host special events or previews to recruit and engage clients
• Lead by example and develop individual relationships with clients and prospec
• ts, to develop and maintain a consistent and premium Brand experience
• Drive and monitor all CRM and clienteling initiatives in collaboration with the boutique team
• Build and develop the VVIP database.

Boutique performance and operations management:

• Reach quantitative and qualitative targets in line with Brand objectives
• Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
• Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
• Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
• Drive the changes and ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Ensure that all Brand and Richemont  procedures are perfectly followed to enable the team to perform at their very best on the shop floor