Team Lead with Japanese (PL, Foundever )

About Us

�� Join our team at Foundever! ��

 

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

 

�� Team Manager with Japanese��

Location: Warsaw

Specific Job Responsibilities

✅Supervising the Customer Service Specialist team to ensure full compliance with Foundever and client security requirements.

✅Ensuring the team meets key performance indicators (KPIs).

✅ Fostering a culture of open communication within the team.

✅ Recognizing and rewarding team members who achieve top performance.

✅ Participating in the oversight of the onboarding process for new employees.

Qualifications

�� Language: Proficiency in Japanese (C1) and English (C1);

�� College degree or directly related work experience would be an asset; Minimum of 12 months working experience in customer service with prior leadership experience

�� Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Access, Outlook); Experience with Google applications practical usage (ability to work in multiple application environment).

�� You demonstrate professionalism, are highly motivated, and eager to grow.

�� You have experience managing a team, providing feedback, overseeing processes, and monitoring progress.

�� You possess logical thinking, problem-solving skills, and the ability to implement performance improvement plans.

Personal Skills

��Strong interpersonal, coaching and leadership skills.

��Strong verbal and written communication skills.

��A pro-active attitude towards developing trust and professional rapport with employees and team members.

��A can-do attitude with analytical and  problem solving skills.

��Availability to work a flexible schedule, including weekends and holidays

Working conditions

�� Employment type of contract;  

�� Basic salary + bonuses;   

�� Work in our new office in Warsaw

�� Opportunities for growth — 92% of our management team started their journey at Foundever as Customer Service Consultants.

 

What else should you know?

�� Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  

�� We offer private Medicover insurance;  

�� Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 

�� Professional development through training and cross-location cooperation at the international level. 

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.