Third Party Student Accounts Analyst - Student Registration and Financial Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Third Party Student Accounts Analyst - Student Registration and Financial Services

Job Profile Title

Accountant/Financial Analyst

Job Description Summary

The Student Accounts Analyst - Third-Party Billing manages and processes third party contracts using the Banner AR module, with dollar volumes greater than $30M annually.

The role is responsible for managing student accounts customer service delivery, business processes, workflow, policies, and procedures with an eye toward improving efficiency and the delivery of services to ensure world-class service for students, families and various stakeholders across Penn. The role will ensure compliance with relevant statutes and regulations pertinent to student receivables balancing responsive and clear customer service communications, accuracy and precision in all interactions.

The role will accurately bill third party sponsors and reconcile third party receivable accounts in a customer focused and quality manner; The role will process sponsor payments/journals and provide management reports and analysis as needed; The role requires higher level Banner functional skills to perform application of payments, design queries for student account populations including financial hold and pre-collection accounts criteria; The role will support Student Accounts department daily operations and work collaboratively with a diverse set of stakeholders and customers in a high growth academic environment.

The role reports to the Director of Student Accounts. The role will process third party contracts and payments from state, private and government sponsors, including military tuition assistance, and HUP tuition benefits for dollar volumes greater than $30 million.

The role will analyze and query Banner AR data to support billing, financial hold and collection processes, improve management of student account processes for targeted populations, and research and resolve account discrepancies with vendors and the Penn community. The role will also be responsible for communicating with students, staff, Penn community members and vendor partners for all student account issues.

In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative. We are committed to actively fostering diversity, inclusion and cultural competency throughout our operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn's values.

We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn's commitment to achieving