Sr Manager CityWalk

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Summary:
The Senior Manager, CityWalk Services, assists the Director in managing all janitorial aspects of CityWalk, the CityWalk Owned and Operated Restaurant portfolio, and Parking Operations; oversees the daily operation of the CityWalk Janitorial Team and various 3rd party janitorial vendors; and is responsible for CityWalk’s waste reduction and recycling efforts, campaigns, and related government compliance.
Responsibilities include:
• Oversees the daily operation of the CityWalk Janitorial Team and various 3rd party vendors.
• Ensures that industry leading, high standard of cleanliness is always maintained.
• Leading the charge on Waste Reduction, Recycling and Diversion Programs for CityWalk and CityWalk Owned and Operated.
• Sets work standards and expectations for Janitorial Project Manager and the Janitorial Team.
• Ensures all Janitorial activity is in accordance with county, state and federal rules and regulations, as well as property operational requirements
• Responsible for the development of current and future supervisor team members
• Conducts frequent daily quality control facility walk throughs with Janitorial Project Manager. Tracks and logs all findings and coordinates a mitigation plan for any deficiencies identified.
• Ensures any technical, structural, or aesthetic deficiency or problem identified in the common area and back of house are reported to the appropriate operating group for correction in an expedient manner.
• Oversee Janitorial operating budget and adjusts as necessary to maintain budget controls. Augment Janitorial labor as needed.
• Maintain and support labor and non-labor budgets
• Maintains control over janitorial supply inventory.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established USH policy, procedures, training, and team member involvement activities. Acts as EHS Safety team representative for department.
• Maintains control over janitorial supply inventory.
• Assists in overseeing, supporting, and managing day-to-day operations of CityWalk as needed.
• Assists CityWalk Management team in managing landlord relationship between tenant base and the Company. Establishes and maintains strong tenant relations and assists in enforcing all aspects of tenant leases and specialty license agreements.
• Acts as crisis management as needed, including guest and employee medical/emergency situations.
• Establishes and utilizes inter-department relationships as necessary to achieve company, department, and area goals.
• Implements departmental programs focusing on tenant, employee, and guest satisfaction.
• Performs other job duties and special projects as assigned.

$100,000-$120,000 (bonus eligible)

Qualifications

Qualifications/Requirements:
• Must be available to work on weekends, holidays and nights as required.
• Two- or four-year college degree preferred, or equivalent work experience required
• Minimum two years of operations management experience in an urban entertainment center, business center, shopping mall or theme park.
• Experience with janitorial