Customer Services Project Manager

About the Position:

 

You will focus on ensuring customer satisfaction and retention by managing customer success projects, collaborating with internal teams, and driving positive customer experiences. This role combines project management skills with a customer-centric approach, aiming to maximize product value and minimize churn. Responsible for the project management, Customer and partner consultant with use of the control room product. from order intake to closure in order to ensure successful completion of all agreed stage gates within the agreed specifications, schedule,

budget and contract. The CSM-Project Manager acts as the primary interface / consultant between all relevant

stakeholders, both external and internal.

 

Essential Duties and Responsibilities:

 

• Project Management:
  • Manage customer success projects, including planning, execution, and monitoring.
  •  Review & understand SOWs and project contract to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars)
  • Perform systems design review along with sales engineering team
  • Responsible for coordinating all activities associated with the timely, accurate, and on-budget
  • completion of the project, according to established project management procedures using tools Microsoft
  • Responsible for leading a Project Kickoff meeting among Sales, Technical engineers, Customer resources, Technical Support mgmt., Finance (as needed), Third Party resources (as needed)
  • Responsible for effective communication with customers, including change orders and delivery, and on-site visits.
  • Provide regular updates to the Americas CSP/PM management leaders including standard project review and customer activities review meetings
  • Review project status weekly to keep it on schedule financially, identify problem areas, and spearhead resolution
  • Raise awareness immediately to management regarding potential claims or back charges or any large
  • costs that will affect Barco financially on assigned projects
  • Ensure that any scope, schedule, cost or change of terms are handled in accordance to stated change
  • order procedures.
  • Retain responsibility for resolving all project related issues
  • Attend weekly team review of all projects and statuses and utilization. Raise any issues to management for escalation
  • Prepare project reports as requested by Americas CSP/PM management
  • Keep accurate files and records of project status and activities via project workbook, Project