Operations Manager

Manager – Lead Quality Care & Operations

Legacy Home Health Agency is currently seeking a results-oriented manager to oversee the daily operations of our Personal Assistance Services program. The successful candidate will be responsible for ensuring operational efficiency and high-quality service delivery.

The Role (What You’ll Do):

• Manage the daily operations of the PAS/PHC department, ensuring all client service plans are implemented as authorized.
• Direct the scheduling and assignment of personal care attendants to ensure 100% coverage and service continuity.
• Manage client files and electronic records in accordance with state licensing standards and Medicaid regulations.
• Serve as the primary liaison between the agency, clients, family members, and state case managers regarding escalated concerns with services and updates.
• Conduct regular reviews of service delivery to identify areas for operational improvement and staff training needs.

What You Bring:

• Experience: Preferred experience in supervising home care operations or care coordination.
• Communication: Exceptional interpersonal skills and the ability to de-escalate situations.
• Bilingual: Ability to communicate effectively with our diverse caregiver and client base. 
  

Why Legacy?

• Supportive Leadership: Work with a team that values communication and problem-solving.
• Operational Impact: You're leading essential care services, ensuring vulnerable clients never miss a meal or a medication reminder.
• Professional Growth: We provide training and tools to help you excel.

Ready to lead? Apply today to help manage the care that allows our clients to stay safe and independent at home!