Patient Support Associate - Goshen - FT Days (54454)

Job Summary:   

The Patient Support Associate performs clerical duties for the practice including answering and routing all incoming calls, documenting medical questions from patients in EHR, typing, faxing, filing, scanning, and processing mail. The associate will schedule appointments over the phone, perform insurance eligibility checks and obtain patient demographic information. The Patient Support Associate may also perform other administrative tasks and projects for the clinic as assigned.

Service and Quality Standards:  

Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior to customers and coworkers

People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

                                Supports performance improvement

                                Seeks ways to improve systems and services

                                Shows commitment to improvement efforts

                                Meets mandatory educational requirements

Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports Anderson Healthcare and Anderson Medical Group initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resource