Senior Business Analyst, Customer Solutions - Scrum Focused

Job Description:

The Role

As a Scrum-Focused Senior Business Analyst in Fidelity’s Workplace Investing Customer Solutions Chapter, you will work across multiple Agile squads in WI Data Platforms product area responsible for optimizing the delivery of high value products and services to our customers. You will work closely with a team of cross functional and dedicated squad members (product, technology, legal, compliance & risk partners) responsible for delivering specific business goals.

In this role, you will work with your product area to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and build strong working relationships across the organization. As a Senior Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team.

The Expertise and Skills You Bring

• Working collaboratively with Workplace Investing product partners and chapter leaders to enable delivery of the squad's mission through well-executed sprints
• Accelerating overall squad performance, efficiency and delivery by engaging within and across squads to find opportunities to improve maturity and metrics
• Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners
• Strong written and verbal communication skills, including the ability to summarize and interpret information to influence key stakeholders such as Subject Matter Experts, and Business Partners
• Managing, coordinating logistics for and participating in agile events (e.g., backlog prioritization, sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrums)
• Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables
• Advanced Jira experience and knowledge of agile practices
• Experience working with or in agile teams with good understanding of agile practices which lead to timely delivery of quality products Manage dependencies across teams and work on multiple projects simultaneously
• Proven leadership by mentoring peers and showcase critical thinking by managing conflicts within teams
• You possess excellent communication and people-interaction skills, can rapidly build trust and positively influence others at all levels of the organization
• Scrum Master certification preferred 

Note: Fidelity is not providing immigration sponsorship for this position.

The Team

WI Customer Solutions provides the WI Agile organization with business analysts and consultants. The Customer Solutions team is responsible for helping the business achieve results. Our role is to turn business objectives into useful plans and solutions that deliver outstanding customer value.

Certifications:

Category:

Product Management

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.