Senior Manager – IT Business Partnership

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

Promotes shared accountability between the business and IT to develop the right business-driven IT strategies for USG. Works with the business and IT directors on short and long-term business strategies, ensuring that IT activities and business strategies are closely aligned. Acts as liaison between senior business management and IT directors/managers. Creates partnerships within IT and communicates business needs so that they are well understood throughout IT. Creates and maintains strategic partnerships with the business to ensure that IT strategies are well understood by the business. Demonstrates advanced understanding of business processes, environments, and problems/solutions as they relate to the organization’s current and future strategic environment. Accountable for internal customer satisfaction of IT.  Leads the business partnership and demand management competencies for USG IT Utilize extended BP team and owns the competency management in this space including:

• Leveraging staff resources and for extended business partnership function effectively
• Managing the process for communicating IT priorities across USG business stakeholders
• Accountable for the overall selection and prioritization of IT Demand to maximize business value of investments in technology

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

Leadership

• Ensures that IT initiatives, programs and projects are aligned with business requirements and strategies and serves as a key participant in the IT governance process
• Gives input into organizational issues that impact the success of the department and company
• Communicates guidance within IT to ensure the business needs are well understood
• Provides guidance to the business groups to ensure that information technology implications are understood and considered in the planning process
• Demonstrates ability to communicate at the Executive level the IT priorities and rationale.

Business Focus

• Works closely with senior business and IT leadership to recommend, create, refine and implement the short and long term business strategies; determines action plans and recommends investment levels needed to meet and support this strategy while remaining cost focused
• Builds strategic and maintains relationships with key business leaders
• Articulates the role of technology in terms easily understood by business constituents
• Seeks to understand and manage internal customers' expectations
• Understands and explains the relationship between business processes and technology
• Participates with business unit leadership in the strategic planning process
• Maintains external links to other companies in the industry to gain competitive assessments and share information, where appropriate
• Ensures that customer and business unit expectations of IT and agreed to business requirements are met or exceeded
• Facilitates the support and development of IT solutions that meet the overall business objectives of the enterprise
• Works with business area to develop funding requests

Managing Resources

• Develops and organizes projects which involve initiating, planning and executing work of unusual scope, difficulty and complexity, requiring specialized business knowledge
• Provides Guidance to business partners and others supporting the business partnership function
• Provides employees guidance and direction to support their success and addresses any performance or disciplinary issues as needed by working with Human Resources and IT Leadership as needed

Job Knowledge

• Maintains up-to-date knowledge in business area(s) of specialization