Team Manager, Shared Services Operations

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

Salary Range: $54,180-100,620 annually

This position will accept applications until this position is filled.

JOB SUMMARY

Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods.  Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes.  Key responsibilities for creating a positive, employee-centric environment include:

• Creating an inspiring team atmosphere with an open communication culture.
• Setting clear team goals.
• Motivating team members to perform their best.
• Listening to team members’ feedback and resolving any issues or conflicts.
• Recognizing high performance and reward accomplishments.
• Encouraging creativity.
• Suggesting and organizing team-building activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee day-to-day operational team(s) activity in Shared Services; Shared Services teams are responsible for supporting hundreds of local branch offices across the country.
• Manage teams reviewing new patients orders and documentation submitted by referral sources to obtain required documentation and clinical requirements of individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
• Assisting patients by coordinating medical equipment and supply necessary to support the patient’s travel needs, including branch-to-branch coordination or other efforts.
• Provide accountability for Shared Services team, coach, and develop staff.
• Manage collaborative business relationships within the field leadership through close collaboration, partnership, engagement and communication.
• May act on behalf of the local branch offices after hours, and during weekends and Company holidays to accept urgent calls from patients and referral sources, troubleshoot equipment issues, handle urgent new patient set ups, and dispatch local technicians or respiratory therapists, as needed, or to provide other necessary support.
• This position supervises direct reports and is responsible for the performance management, coaching and hiring within the team.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• This position supervises all direct reports of the department and is responsible for the performance management, hiring, and discipline of direct reports within the department.
• Provides direction and guidance in work assignments. 
• Provides timely coaching and feedback to staff. 
• Ensures work assignments are completed accurately, efficiently and timely. 

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients.   Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

Team Managers will supervise full-time/part-time employees who are in contact with our patients and customers in person and via email, phone, live chat and other methods.  Most importantly, this position provides guidance and leadership for staff to ensure employees are achieving customer happiness through effective communication, problem solving, and efficient processes.  Key responsibilities for creating a positive, employee-centric environment include:

• Creating an inspiring team atmosphere with an open communication culture.
• Setting clear team goals.
• Motivating team members to perform their best.
• Listening to team members’ feedback and resolving any issues or conflicts.
• Recognizing high performance