Director of Clinical Operations, Medicine PCC

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Medicine PCC Clinical Ops

Job Summary:

The Vanderbilt Health Executive Search Team is conducting a national search for a Director of Clinical Operations, Medicine PCC. The Director of Clinical Operations, Medicine PCC shall provide overall leadership for a unit or department by developing goals, objectives, policies, and procedures; supervising, coordinating, and evaluating the activities; preparing operating and capital expenditure budgets; and performing personnel administration functions. The Director of Clinical Operations - Medicine PCC will provide direct supervision for 4 PCMs and indirectly lead 5 ANMs, who manage areas across Davidson County and other regional communities within TN. This position reports to the Associate Nursing Officer - Medicine PCC and works collaboratively with the Director of Administrative Operations - Medicine PCC to fully support our portfolio.

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Shift: First Shift; Days

Role Accountabilities:

• Develop goals and objectives for the department based on interpretation of institutional policy and goals.
• Plan to achieve goals or establish priorities.
• Help department understand, share, and support the vision.
• Initiate changes in or develop new policies, procedures, and/or methods.
• Analyze long-range impact of decisions and plans.
• Ensure the most effective operations of the department through program development, process improvement, and coordination/integration of processes with other departments.
• Design, implement, evaluate, and market programs to maximize clinical outcomes, functional status, patient/customer satisfaction, and reimbursement.
• Standardize services, processes, resources, and practice to improve efficiency.
• Supervision to include responsibility for planning, coordinating, and controlling the work and procedures; provide advice/consultation to staff regarding problems.
• Adjust work schedules or project priorities to meet emergencies or changing conditions.
• Participate on departmental and/or interdepartmental committees to address problems and facilitate information exchange about programs, problems, etc.
• Provide information to others (oral or written) to explain/clarify problems, issues, or requests.
• Participate in periodic management meetings to keep top management informed of department problems and concerns.
• Analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed.
• Develop staffing plans to ensure developmental objectives are being met.
• Define and achieve financial targets in support of business goals of the institution.
• Prepare an annual operating budget for a unit or department, including direct labor, material and supplies, services, equipment maintenance, and replacement.
• Present and justify a proposed budget (operating and capital expenditure) to a management review committee.
• Evaluate organizational functions and structures to best determine the allocation and utilization of resources.
• Analyze and evaluate budget variance to determine cause.
• Prepare justification or develop alternatives for cost containment/reduction.
• Project future budgets based upon analysis of current operations.
• Create and exceed service standards utilizing key service dimensions and from knowledge of patient/customer expectations and best practice.
• Establish service standards for the department and determine if service standards are compatible with financial targets.
• Ensure that the service standards are met or exceeded by utilizing customer satisfaction, best practices, and market information to improve customer service and satisfaction.
• Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides qualified, competent staff to meet patien