PAHO Consultant - IT Program Manager

OBJECTIVE OF THE OFFICE/DEPARTMENT

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

Contractual Agreement:

Non-Staff - International PAHO Consultant

Job Posting:

June 23, 2025

Closing Date:

June 30, 2025, 11:59 PM Eastern Time

Primary Location:

Off Site

Organization:

ITS Information Technology Services

Schedule:

Full time

PURPOSE OF CONSULTANCY

This requisition is for a consultancy at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO).
• Provide a short description of the objective of the office/department here.
• Provide a description of the purpose of the consultancy here.

DESCRIPTION OF DUTIES:

Objective of the Department

The Information Technology Services Department (ITS) provides leadership and direction in deploying information and communication technologies and systems to support the Pan American Health Organization/Regional Office of the Americas of the World Health Organization (PAHO/WHO) in fulfilling its mandate. ITS establishes and maintains strategies, policies, standards, and procedures to ensure the effective and efficient provision of information and communication services in a geographically dispersed environment.

Purpose of the consultancy

Under the overall supervision of the Director of ITS, the information technology professional is responsible for implementing and delivering the ITS Program. She/he is primarily responsible for: 1) Overall Project Management, stakeholder coordination, and technology delivery, including architecture, design, development, and rollout of ITS projects; 2) Work closely with ITS teams to future-proof existing business solutions and identify opportunities for new and emerging technologies to improve automation, efficiency and decision-making; evaluate their relevance and implications specifically for PMIS stakeholders (HRM, FRM, PRO, GSO, and PBE); 3) Recommend a future roadmap and plans for ITS solutions.

Statement of Work:

The Program Manager Consultant is responsible for the following:

Design a comprehensive IT program framework alongside tactical planning, organization, direction, and reporting through the monitoring and evaluation of progress, while preparing regular and timely reports for the ITS Management team and PAHO stakeholders. In close collaboration with the heads of units, identify the technical team members to be assigned to the projects within the Program to ensure that the deliverables are completed within budget and on schedule while meeting the established business, technical, and quality requirements; define the tasks and necessary resources for the project. Offer insights and recommendations to the architecture, design, and development of the Program and relevant interfaces, defining the scope, goals, and deliverables while ensuring best practices for the delivery of scalable and high-quality software. Defining the program's governance arrangements, ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and programme governance arrangements. Manage project scope, resources, and expectations in balance with project budgets and resource allocation to meet scheduled milestones, control the quality of deliverables, and manage risks to the program's successful outcome. Resolve operational issues as appropriate, manage third-party contributions to the program, and establish a service level commitment. Ensure that relevant procedures and practices are followed by the different project teams in line with industry best practices, policies and frameworks, including effective quality assurance and the overall integrity of the program. Recommend Transformation and Information Technology strategies, policies, and procedures by evaluating existing systems and business processes, identifying opportunities for New and Emerging technologies in line with global trends, and interoperability within the landscape for the organisation's effectiveness and efficiency. Produce product road maps, develop future and tactical plans to achieve the desired outcome, in line with the Business direction and Enterprise Architecture goals. Facilitate smooth turnover/rollout of projects to the business and coordinate Change Management activities with the relevant Business product and process owners. Build effective work relationships and ensure effective and timely communication among key project stakeholders, all internal and external partners.

Qualifications

• At least ten years’ relevant professional experience, with s