Customer Success Manager, SI Channel Focus

                                                         

Atrius® is a team of innovative and ambitious people creating cutting-edge cloud applications that collect, analyze, and mobilize data to make buildings more efficient, sustainable, and easier to navigate. From the world’s largest airports and enterprise campuses to cutting-edge venues, building owners and operators leverage Atrius technology to optimize energy resources, reach their sustainability goals, and deliver digital precision over physical spaces.

Atrius is a proud part of the Acuity Brands portfolio, a global industrial technology company serving the world’s leading higher education, aviation, retail, and enterprise organizations.

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

Atrius Building Performance are the applications that enable equipment management and maintenance at scale, optimize energy usage and consumption, solve health and safety and compliance problems. As a member of the Account Management team, the Customer Success Manager (CSM) is responsible for owning the operational relationship with our energy management and sustainability focused customers, post-implementation, to translate their business, energy, and sustainability goals into data driven reports and metrics on the Atrius platform. 

The SI Channel CSM role will focus on supporting our systems integrator partners who either resell Atrius products to their end customers, or have developed a services package in which Atrius is an embedded tool that drives data analytics, energy insights, and/or automated reporting for their end customers. The role requires knowledge of the HVAC industry, systems integrations, energy efficiency and optimization projects, and the built environment.

Key Tasks & Responsibilities (Essential Functions)

Drive Customer Adoption. Identify and get curious about customers with low platform adoption and implement specific plans to increase adoption in their organizations to ensure all our customers are successful with using Atrius to make their built spaces smarter, more efficient, and easy to report on.

Deliver Value-Based Outcomes. Deep dive into your accounts and understand customers’ business goals and problems. Ensure value is being delivered so that customers can quantify and renew their investment in Atrius.

Champion the Voice of the Customer (VOC). Act as the internal advocate for customers’ product feedback, feature requests, and communicate market insights from the customer business to the Atrius Product team. Internal collaboration with Atrius Marketing, Operations, Product, and Sales to promote customer initiatives and engage them in Atrius marketing and messaging efforts.

Become a Trusted Advisor. Establish ‘trusted advisor’ relationships with systems integrators and their end user customers. Use your industry knowledge to identify and share best practices with customers, while working to position Atrius as a leader in the market who delivers value-based outcomes through a combination of product features and CSM services.

Support Account Expansion. Identify expansion opportunities and ensure we realize the expansion potential within your portfolio of SIs and customers. Create strategic success plans for each customer that maps their path to greatest value using the Atrius platform. Partner with customers to create meaningful KPIs, and lead success reviews to evaluate progress and set new goals.

Skills and Minimum Experience Required

• 5+ years work experience in building technologies, building automation & controls, systems integration, energy analysis, energy management, energy services, or similarly focused role or industry
  • Experience working with/as a systems integrator of BMS, building controls, lighting, HVAC, and asset data
  • Experience working with ESCOs, commissioning reports, and/or measurement & verification of building upgrade and efficiency projects
• Working knowledge of building benchm