Analyst II - Customer Programs

Requisition Number: 28038 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

 

To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. 

 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

The individual in this role will be engaged in the planning, marketing, implementation, program management and regulatory reporting aspects of the electric and natural gas Energy Efficiency and Conservation ("EE&C") Programs. Inherent in these functions will be the responsibility for tracking and managing program data, managing relationships with various internal and external stakeholders to administer the EE&C programs, adhering to regulatory obligations to complete Annual Reports for the PUC, and supporting the larger Customer Programs Team with ad hoc reporting and analysis responsibilities related to the management of the low-income customer assistance programs such as LIURP, CAP, LIHEAP, etc.

Duties and Responsibilities

• Partner with external providers (vendors, trade allies, community organizations, etc.) on the ongoing management of the EE&C Programs. Act as the primary Program Manager for 4 separate EE&C programs which include, but are not limited to; the Residential Prescriptive, Appliance Rebate, Appliance Recycling, and Community Based Organization marketing programs. Assume primary ownership for developing the narrative and supporting data to be included in the Gas and Electric EE&C Annual Reports (filed with the PUC) for these programs. Identify best practices for program management and leverage these opportunities to further enhance the EE&C programs. Manage vendor relations and attend monthly status meetings to discuss program performance and address areas of concern.

 

• Manage the development and execution of EE&C marketing campaigns including the planning, implementation, and monitoring of Google and Facebook ads, organizing detailed campaign specifications, sourcing advertising images and media, writing email and sponsored social media post copy, reporting on campaign outcomes, and managing billing within Facebook Ads Manager and Google Ads. Develop and manage a “master calendar” which includes department marketing campaigns and associated timing. Work with the internal Communications Team to develop and promote social media and newsletter content promoting EE&C and/or low-income assistance programs. Assist management with reporting and marketing analysis of the customer assistance programs, including but not limited to; LIURP and CAP.

 

• Manage all facets of expense management including invoice coding, tracking vendor spending, and monitoring PO funding to ensure sufficient balances for timely invoice payments. Generate monthly

 

• SAP reports for tracking EE&C expenses, review data with the Accounting Department, and take primary ownership of the annual rate recovery schedule that is filed with the PUC. Partner with Procurement on the management of contract renewals and/or awarding new contracts to EE&C vendors.

 

• Work with internal departments (marketing, communication, customer service) to coordinate the ongoing management of the Gas and Electric EE&C programs. Manage customer service issues including but not limited to; placing outcalls or email follow up directly to the customer or contractor as applicable. Support the Customer Programs Team with various ad hoc analysis.

Knowledge, Skills and Abilities

• Prior marketing experience with content development and campaign (email, direct mail, digital) deployment.
• Prior program management experience supporting customer