Sales Operations Renewal Representative

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Sales Operations Renewal Representative will be responsible for the daily creation and administration of subscription & support renewal quotations. You will execute at all phases of the contract renewal life-cycle, including up-front communication, preparation of quotes for customers, and revisions to quotes. In this role, you will also include interacting with channel partners and internal sales personnel to provide support renewal quotes and reporting.

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! 

Your Impact

• Work with channel partners and sales team to provide quotes for maintenance and subscriptions renewals 90-120 days prior to their contract expiration date
• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
• Collaborate with Inside Sales Representatives and the Major Account Managers to understand any special customer issues and situations
• Maintain thorough and accurate installed customer base and service contract information in SAP and other applications
• Clearly understand all product offering, subscription, and renewal licensing models
• Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com
• Handle and manage internal credits requests
• Handle and manage internal assets requests

Qualifications

Your Experience 

• Related experience in quoting/order operations/ sales environment
• Works well in a fast-paced, deadline driven environment 
• High attention to detail and proven organization and administration skills
• Experience using SalesForce.com 
• Excellent verbal and written communication skills
• Experience Sales & Distribution module in SAP (or similar ERP system)

Additional Information

The Team

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work hand-in-hand with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.

As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and