APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

We are seeking a Customer Service Representative (CSR) to work at Commons Desk Operations for University Housing. CSR performs customer service responsibilities for residential students, conference and camps participants, and visitors. As a CSR Team Leader, the representative will oversee a specific Commons Desk on campus and provides direct services to the LiveOn community, including issuing temporary IDs for room lockouts, processing packages, and managing rental equipment.

LOCATION / SCHEDULE

• Overnight Position - Typical work schedule is Sunday-Thursday 11:00pm - 8am (Friday and Saturday off), with some variation for special events and summer operations.

• Work location may vary between the six Commons Desks Operations as necessary for coverage and duties.

RESPONSIBILITIES

• Processing USPS mail and package deliveries; forwarding USPS mail

• Issuing and tracking residence hall room keys per guidelines and maintaining key inventory

• Submitting work orders for core changes

• issuing temporary ID cards, reviewing digital door access information to troubleshoot

• Processing payment for various transactions using register system and maintaining a cash drawer

• Processing loaner room key sign-outs and core changes

• Processing sign-outs of recreational equipment, cleaning supplies, etc.

• Tracking and handling Lost and Found items per University policy

• Communicating policies and procedures to customers and student employees.

• Requires the operation of various office equipment and computer systems.

 

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS) No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required Certifications: None

 

 

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position require