Manager, Project - Customer Systems

Overview

Find a Better Way... ...to use your skills and experience.This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way....to improve the lives of others.Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory....to build a promising future.

Responsibilities

We currently have a great opportunity for a Project Manager. Manages projects to achieve the company’s revenue goals; establish project objectives, strategies, timelines, milestones, and criteria for evaluating project progression and activities of project team. This position requires strong leadership, communication, and negotiation skills to effectively manage cross-functional teams to meet sometimes competing objectives. Project Manager must maintain sufficient product knowledge to aid in identification of project risks, development of mitigation plans, and participate in providing on-site support. Responsible for escalation of issues and collaborating with functional areas to develop and implement successful resolution of issues. Develop and maintain account relationships to ensure customer satisfaction; provide continued support to improve internal processes / tools: partner with other Sysmex associates to develop innovative processes to increase productivity and proficiency. Must be well versed on Sysmex’s Agile development model and must adhere to the guidelines which have been established. Excellent organizational skills and ability to thrive in a deadline driven environment are required.

Essential Duties and Responsibilities:

1. Provide cross-functional leadership to project team from project initiation to project closure. Develop baselined site-specific project plans after initial pre-implementation meeting, which will serve as milestones for partial measurement of success. Leads the team to identify and manage key risks to the project and develop or implement innovative solutions to meet business needs.2. Drive team discussion around key issues that determine customer satisfaction, project schedule, resource impacts, and revenue capture. Develop contingency plans to address issues as they arise. Identify and coordinate cross-functional meetings with team / functional personnel to develop solutions to ensure timely execution of plan. Drive execution of tasks on both Sysmex and customer side. 3. Set challenging project goals and ensure that best practices are used to obtain these goals. Identify process improvement to shorten the time / resources needed from shipment to go-live. Suggest potential improvements to drive standardization, consistency, and efficiency across project management function. Utilize and refine common tools to both manage and capture key reporting metrics. 4. Creates a positive team environment that instills trust and ensures clear transparent communications; gets the team behind the overall goals for the project; appropriately escalates and influences potential issues to drive overall success. 5. Interacts with functions proactively to ensure that appropriate resources are allocated at the appropriate time and align with agreed project plan. This encompasses effectively communicating projected resource needs; confirm resource availability once customer commitment is obtained; minimizing or eliminating need for rescheduling previously secured resources which negatively affects revenue recognition and customer retention. Resolves inter-project resource conflicts to avoid resource bottlenecks / disruption to continuity of care. 6. Works with functional areas to identify gaps and define collaborative solutions to positively impact timely resolution, responsibility handoff, effective utilization of on-site resources, and integrity of project timeline. 7. This individual must possess strong interpersonal, persuasive, problem solving, and communication skills. The individual must demonstrate a strong sense of urgency, can-do attitude and strong desire to set and achieve goals. In addition, sufficient product knowledge must be acquired and demonstrated to achieve the desired outcomes, leverage credibility to support and drive the project plan, and provide the skills to support on-site go-live coverage. 8. Takes accountability for project milestones which encompasses conducting on-site pre-implementa