Executive Director

Job Summary:

 

The Executive Director of Operations will be responsible for the supervision of Program Directors and staff in the assigned grant(s)/contract(s). Duties will include oversight, problem-solving, monitoring, evaluating, and process improvement. This position requires working closely with all stakeholders – funding source(s) and regulatory bodies (federal, state, and local) – and interacting with the agency's corporate office and exploring new grant/contract opportunities. This position works closely and in concert with Service Directors / Subject Matter Experts (SME) and Executive Leadership.  This position may require reports on evenings and weekends, as well as additional duties as assigned.

Essential Functions:

• Upholds the Mission, Vision, and Values of Southwest Key Programs, Inc. and is a positive role model to all employees, volunteers, and contractors.
• Provides leadership and supervision in operational functions including but not limited to:
• Leadership Development and Operational Vision
• Relationship Management and Community Engagement
• Program Management
• Grant (Cooperative Agreement)/Contract Lifecycle Management
• Fiscal Stewardship
• Performance Quality Assurance
• Continuous Process Improvement
• Learn, use, and train on the operating practices of the service model and agency corporate office.
• Collaborate with agency leadership to develop and implement strategic plans to enhance productivity and efficiency in mission support while providing expertise and guidance on relevant operational matters.
• Serve as a change agent and critical decision-maker.
• Coach and mentor Program Directors through ongoing training, role modeling, encouraging professional development opportunities, setting clear expectations, accountability, and verification of skills assessments.
• Develop management systems to ensure compliance and adherence to all policies, procedures, standard operating procedures (SOP), and grant/ contract requirements.
• Monitor and comply with safety regulations and guidance.
• Comply with all employment and labor laws, as well as ensure all company and program administrative responsibilities are met.
• Represent Southwest Key Programs, Inc. positively while working with clients, children, and families, stakeholders (funding sources, regulatory bodies, and public officials), vendors, partners, and community members.
• Foster collaboration and interact effectively with diverse external groups and across agency departments for operational achievement, service line retention, and customer satisfaction.
• Guide the leadership team in developing operational infrastructure to support the grant/contract program management plan and standardized model of care.
• Develop strategic partnerships with other organizers or groups with similar missions to collaborate on program initiatives and share ideas for best practices.
• Develop positive relationships with all stakeholders and encourage Program Directors to build and maintain similar relationships.
• Be a vital and creative resource in all departmental areas.
• Develop community partnerships and promote agency and division brand, goals, mission, and values.
• Organize and/or participate in local working groups to create outlets to gather and listen to community feedback (following all grant/contract stipulations).
• Ensure that assigned programs and respective employees are knowledgeable and closely follow their program requirements.
• Develop and maintain, in concert with the Program Director, a monthly monitoring procedure to be utilized by program management to ensure high-quality services are provided that meet funding, licensing, and agency policy requirements.
• Participate in program innovation and sustainability initiatives.
• Provide supportive services to programs in areas including but not limited to childcare services, procurement and asset management, lease management and facilities maintenance, risk and safety, and administration.
• Assist Program Directors in developing creative ways to motivate and recognize staff, keep staff morale high, and maintain good employee retention; foster a positive work environment.
• Maintain regular and open communication with Program Directors and staff; meet with each assigned Program Director for weekly supervision.
• Maintain a culture of accountability utilizing agency and program-specific metrics; use established metrics to guide performance evaluations and corrective plans.
• Conduct performance evaluations that are timely and constructive.
• Participate in and coordinate regional hiring events, when necessary; activities can include recruitment, screening applicants, interviewing candidates, and hiring.