Account Specialist

Site: Mass General Brigham Community Physicians, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Account Specialist is responsible for supporting the Account Managers in their efforts to resolve a wide variety of contractual, operational, and strategic issues as quickly and efficiently as possible. Through the Account Managers, the Account Specialist will help implement network-wide strategic initiatives throughout the MGB CP Network to enhance their organizational, operational, and financial effectiveness.

The Account Specialist will work closely with MGB CP, PHSO, OCMO, external payers and other internal and external resources to facilitate a successful and timely resolution to issues that require additional research and have been escalated by the Account Managers, RSO leadership and practices within the CP. The Account Specialist builds a strong relationship internally and externally to help support the Account Managers.

 

Qualifications

Education: 

• Bachelors Degree in finance preferred

• Equivalent experience may be accepted in lieu of degree
   

Experience:

• 2+ years of back-office healthcare industry experience, with increasing responsibilities and autonomy. 

• 2+ years of experience in a healthcare setting, such as a Management Services Organization (MSO), a Physician Hospital Organization (PHO) or a health plan strongly preferred

• Position requires a high level of judgment, creative problem solving, independence, comfort, and experience with interfacing with Manager and Director level staff. Experience in working within a team is critical.
   

Knowledge/Skills/Abilities

• Knowledge and understanding of the healthcare industry, including but not limited to medical management, financial, operational and organizational components.

• Able to synthesize data from multiple sources, identify trends and key issues from the data, and deliver a succinct message to RSO and MGB CP leadership.

• Strong understanding of payer operations.

• Basic understanding of finance and accounting principles with the ability to understand various fund flow models.

• Ability to simultaneously handle a variety of complex issues.

• Ability to work collaboratively within a team environment.

• Navigate within a highly matrixed organization.

• Recognize politically sensitive issues yet remain effective at the task at hand.

• Know when and how to escalate issues.

• Strong judgment and discretion skills.

• Skillful in analyzing situations accurately and taking effective action.

• Skillful in establishing and maintaining effective working relationships with MGB CP, PHM, OCMO, RSO and Practice leadership.

• Organized and able to manage and prioritize multiple projects with competing priorities, often with little direct supervision or initial guidance.

• Must have ability to adapt to changing environment. 

• Understanding of the functions and uses of database management systems.

• Intermediate to advanced skills with Microsoft Excel, Access, PowerPoint, and Word.

• Excellent oral and written communications skills, with the ability to effectively analyze and interpret complex data.

• Willingness to travel to practices as needed. Access to a vehicle and a valid driver’s license is required.

• Other duties as assigned.

Relationship Management

• Alongside the Account Manager, serve as a liaison and a bi-directional channel of communication between leadership at MGB CP, community RSOs, AMCs, and PHSO/OCMO.

• Working closely with Account Managers to:

  • Act as an RSO voice within MGB CP to promote community interests, raising critical issues to the Account Man