Assistant Manager, Fulfillment

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology.  As Assistant Manager Fulfillment, you lead and develop a team of 2 Supervisors and warehouse technicians while driving strategic planning and execution of department initiatives. If you are a passionate people leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!

This shift is Sunday - Wednesday, 7am-5:30pm.

What You Get To Do Every Day

• Manage daily operations to maximize productivity and meet daily goals
• Oversee up to 50 Warehouse Technicians in Phoenix
• Oversee Outbound fulfillment activities including:  Batching, Picking and Sorting while ensuring productivity standards are met 
• Work with cross-divisional teams to build consensus on strategic objectives and operational goals
• Establish and implement operational policies, standards, and procedures for the team
• Ensure compliance with all safety and security policies
• Train team on expected operational standards using appropriate tools such as SOP’s, compliance audits, company policies & procedures
• Define Picking and Sorting SLAs/KPIs and track them daily
• Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement 
• Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment
• Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews 
• Ensure job function time studies and audits are completed and feedback is provided through coaching and training
• Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations
• Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
• Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention
• Actively support and participate in all safety initiatives in the warehouse
• Assist Fulfillment Managers as needed by providing additional coverage

What You Bring To The Role

Minimum Requirements

• 3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
• Drive to achieve results both individually and as a team
• Strong leadership ability in managing and developing a high performing team
• Exceptional attention to detail and organization skills
• Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence 
• Agile, dynamic, problem-solving mindset
• Ability to “push the envelope” to always improve customer SLA’s and value-added services
• Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style
• A sense of humor, personal integrity, and the appreciation for the power of teamwork
• Adaptability and openness to change
• A growth mindset with a solutions focus

Preferred Requirements

• 3+ years’ experience working in warehouse operations 
• 2+ years’ experience with outbound workflow and process management 
• Shipping and carrier (UPS, FedEx, DHL) experience a plus
• Lean Six Sigma certification

Compensation|Benefits|Perks

• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
• An hour of paid sick leave for every 30 hours worked
• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• State of the art, climate-controlled warehouse facility