Lead Field Implementation Manager - Invitae

Lead Field Implementation Manager - Invitae

Labcorp is seeking a remote Lead Field Implementation Manager - Invitae to join our team!

Responsibilities:

Strategic Program Leadership

• Lead high complexity, multi‑system clinical program implementations across regional Health System and Clinic clients, requiring 50–75% travel to support enterprise level‑level deployment and optimization.

• Serve as the primary implementation lead for GIA, Portal+, and complex EMR integration initiatives, ensuring alignment with client strategy, operational objectives, and organizational readiness.

Clinical Workflow, EHR Integration & Operational Optimization

• Conduct advanced assessments of client needs, clinical workflows, and system capabilities to design and implement data driven‑driven, scalable integration strategies across diverse healthcare environments.

• Oversee or support critical phases of implementation—including discovery, workflow redesign, testing, launch, and stabilization—ensuring solutions meet clinical, operational, and compliance standards.

• Provide analytical insights to refine healthcare processes, identify variance across sites, and drive continuous improvement in clinical throughput and patient identification workflows.

Stakeholder Management, Executive Influence & Education

• While onsite, work to manage expectations and communication with client users such as program and integration stakeholders, including clinical leaders to support delivery of strategic updates, risk assessments, and performance insights.

• Educate client teams on program workflows, compliance requirements, and operational best practices to ensure sustainable adoption and measurable outcome improvement.

• Act as a SME to internal teams (HSS, Product, Marketing, Commercial, Clinical, S3), ensuring alignment across functions and championing enterprise wide‑wide consistency.

Program Performance, Metrics & Continuous Improvement

• Own postimplementation performance by monitoring KPIs, utilization‑implementation performance by monitoring KPIs, utilization trends, and operational outcomes; use data driven‑driven analysis to identify improvement opportunities and ensure long term‑term value realization.

• Support HSS Director & Sales in QBR preparation and delivery, presenting performance insights and recommendations to clients and internal leaders until a successful transition to account management

• Ensure ongoing optimization and issue resolution to maintain program quality, client satisfaction, and compliance.

Process Leadership, Best Practices & Cross-Functional Collaboration

• Alongside HSS Directors, develop and enhance implementation frameworks, workflows, and procedures to support scalability, quality, and consistency across health system deployments.

• Collaborate with Product and Marketing teams to capture voice-of‑customer insights, identify feature and programmatic enhancement opportunities, and support ‑customer insights, identify feature and programmatic enhancement opportunities, and support long‑term solution development.

• Partner across Invitae and Labcorp functional teams to ensure integrated, high quality‑quality execution and continuous operational improvement.

Training, Mentorship & Team Leadership

• Mentor SDEs, SAMs and new FIMs and provide field-based training to Invitae‑based training to employees for implementation strategy, workflow optimization, and compliance.

• Contribute to internal working groups and improvement initiatives, helping to advance organizational knowledge and elevate implementation standards across the enterprise.

Minimum Qualifications:

• Bachelor’s degree

• 5 or more years of experience in project management, clinical program implementation, healthcare technology deployment, SaaS onboarding within complex healthcare organizations.

Preferred Qualifications:

• Lean Six Sigma or Project Management Certifications

• 1 or more years of SaaS onboarding

• 2 or more years of Hereditary Cancer or Rare Disease diagnostics experience

Additional Job Standards:

• Advanced training or education in healthcare, business, informatics, or project management strongly demonstrated experience leading multifaceted implementation initiatives, including workflow assessment, solution configuration, stakeholder alignment, and change management.

• Solid understanding of the