SALES COORDINATOR HRLY

Sales Coordinator Duties and Responsibilities:

Respond to telephone and email inquiries in a timely manner
Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).
Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
Meet with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
Perform hotel site tours with potential clients.
Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
Respond to complaints from customers and give after-sales support when requested.
Other duties as assigned by Director or sales or the management.

Prerequisites:

Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Working knowledge of standard office administrative practices and procedures.
Excellent customer service skills.
Be friendly, customer centric, smile and able to work in a team environment.

Education:

Diploma or degree in business management, proficient in the use of Microsoft Office (Word, Excel, Powerpoint, Access)

Experience: Entry level position, hotel experience a plus.