Client Relationship Manager

Our partner is looking for a Client Relationship Manager in Chappaqua, NY.

The Client Relationship Manager is primarily a Brand Ambassador for the organization, responsible for building and maintaining relationships with clients and potential business partners. This is a client-facing role which requires an individual who understands the dynamics of client relationships, is comfortable representing the organization and presenting information in formal and informal settings.

Essential Duties and Responsibilities:

• Assist with onboarding of new clients
• Build relationships with key client decision makers
• Meet with current clients to ensure retention
• Act as a point of contact for assigned clients
• Interpret and understand client contracts and ensure we are meeting all contractual requirements
• Review and monitor client KPIs & Metrics
• Work with Sales & Marketing Team as they prepare new and renewal proposals and client presentations
• Assist all parties, both internal and external, with contract renewals
• Attend shortlist meetings, trade shows and other functions as required, always representing the organization in a professional manner
• Ability to learn and discuss our entire suite of billing software and implementation process
• Able to collaborate with all internal teams including Account Management team, Billing, Sales & Marketing, Software Developers, as needed
• Regular travel (approximately 10%)

Requirements

• EMS experience and/or knowledge or understanding of medical terminology strongly preferred.
• Previous experience reading and interpreting contracts or formal documents is desired.
• Strong computer skills. Experience with MS Outlook, Word, Excel, and Powerpoint required; ability to create reports and move information throughout workbooks.
• Minimum typing of 40 wpm.
• Ability to learn new computer systems & software and understand workflows
• Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image.
• Excellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner.
• Excellent attention to detail and accuracy.
• Able to organize and prioritize tasks in order to complete all work assigned.