Client Services Associate

 

Let’s care for tomorrow.  

Your ambitions.  Your dreams.  Your tomorrow  

At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group.  Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, AzC has the major risks covered when it comes to protecting businesses.  

 

We are looking for a Client Services Associate, this hybrid role will be based in our O’Fallon, MO office.  

 

The Impact You Will Have 

The Client Services Associate will primarily answer calls and emails daily from clients and brokers to resolve issues and provide assistance. The Client Services Associate will also be responsible for the ongoing analysis, collection, and resolution of open premium and deductible receivable balances.  Activities include, but are not limited: 

• Early-stage collection activities 

• Cancellation processes 

• Discrepancy resolution, write-off recommendations, escheatment processes, relationship building, and adherence to local and global policies.  

 

Some of your specific responsibilities could include: 

• Performing the collection activities for open receivables balances, which include both written and verbal communications and working with internal and external customers in order to resolve the open balances.  

• Accurate and timely analysis of open receivables balances, oversight of discrepancy process, and discrepancy resolution when process is complex and / or involved external customers.  

• Assist with various collection activities, projects, and processes as assigned.  

• Analyze open balances and recommend write-offs where appropriate and process write-offs in accordance with local and global write-off policies. 

• Set the market standard of excellence in all touch points with both internal and external customers. 

  

What You’ll Bring to the Role: 

• High School Diploma 

• Bachelor’s degree in Business, Accounting or Finance preferred. 

• 1-3 years Billing and Collections, Insurance Operations or Accounts Receivables experience 

•  Experience in Insurance preferred. 

• Computer literacy required; Strong knowledge of MS Office 365 (Excel, Word, PowerPoint) 

• Strong mathematical and analytical skills 

• Strong interpersonal (written/verbal/collaborative) communication skills and persistence. 

• Strong organizational skills. Ability to multitask in order to manage assignments. 

• Must be customer service driven detail oriented and a team player. 

• Ability to adapt to change. 

• Leadership skills including the ability to train colleagues.           

 

The annual base salary range base pay range for this role is $40,000 to $64,762.   The annualized represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards. 

 

Be advised that the position you are applying for involves responsibilities related to cash handling. As part of our commitment to ensuring the safety and security of our operations, all candidates ( internal and external) selected for this role will be required to undergo a background check. This process includes, but is not limited to, verification of criminal history and financial history. By applying for this position, you acknowledge and consent to the background check as a condition of employment.

 

63000 | Finance & Accounting | Professional | Allianz Commercial | Full-Time | Permanent

 

What’s in it for you? 

 

Let’s care about everything that makes you, 

We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us. 

 

Let’s care for your financial