Manager, Supplemental Health Claims
Lincoln FinancialAbout the role
Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home
Work Arrangement:
Hybrid : Employee will work 3 days a week in a Lincoln office
Relocation assistance: is not available for this opportunity.
Requisition #: 75131
The Role at a Glance
We are excited to bring a dynamic, innovative leader to our Supplemental Health Claims Team!
This position will manage a team and processes for Group Benefits Voluntary Claims (Accident, Critical Illness, Hospital Indemnity). You will oversee and ensure the fair, ethical and timely management of more complex claims.
If you are passionate about Supplemental Health Claims, please read on!
What you'll be doing
- Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
- Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
- Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility.
- Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
- Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
- Identifies and recommends process improvements that significantly reduce workloads or improve quality across the Voluntary Claims team.
- Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects for their assigned area(s) of responsibility.
- Manages team to ensure workloads are appropriately balanced among team members.
- Ensures that top talent is hired and retained for their assigned area(s) of responsibility.
- Manages the processing and administration of all aspects of more complex claims for their assigned area(s) of responsibility ensuring accurate and timely claim management.
- Approves and makes more complex claim management related financial decisions consistent with company guidelines.
- Identifies and communicates claims trends and issues to management. Develops mitigation plans.
- Collaborates with account management, sales offices, and/or customers to ensure effective service delivery of claims.
- Reviews regular quality audits, analyzes results and counsels staff to bring work to or above standards.
- Identifies process inefficiencies and cost reductions. Develops and recommends mitigation plans.
- Ensures claims processing is consistent with applicable policies, procedures and department guidelines.
- Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer.
- Collaborates with internal and/or external stakeholders to ensure effective service delivery of more complex claims.
- Monitors and evaluates overall metrics for team productivity and takes appropriate action to meet or exceed standards.
What we’re looking for
Must-Haves:
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Insurance
- 5+ Years of experience in Claims that directly aligns with the specific responsibilities for this position, including
- 2+ years of managerial, supervisory, and/or demonstrated leadership experience 2+ years of Voluntary Claims experience
Application Deadline
Applications for this position will be accepted through Friday, September 26th, 2025, subject to earlier closure due to applicant volume.
What’s it like to work here?
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for you:
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Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
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Leadership development and virtual training opportunities
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PTO/parental leave
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