Traveling Team Leader (Floating General Manager) (39899)

Job Details

Level: ManagementJob Location: West Sanford - Sanford, FL 32771Position Type: Full TimeJob Shift: Any

Our Mission

Building Lives That Work

Goodwill Industries of Central Florida provides opportunities for every member in our community to develop their full potential. Since 1959, Goodwill Industries of Central Florida has been fulfilling its mission of “Building Lives That Work.” Under the direction of the Team Lead (General Manager), greet customer/donor and process donations. Major duties include receiving donations, giving receipts, assisting co-workers or donors with lifting items, maintaining stockroom, greeting and assist donors/customers.

 

Position Overview:

As a Floating Team Lead (General Manager) specializing in thrift retail operations, you will oversee the day-to-day management of an assigned store, ensuring operational excellence, profitability, and a high level of customer satisfaction. This dynamic role requires a flexible, hands-on leader capable of traveling between locations to support teams, drive sales, and maintain adherence to company standards. 

 

Key Responsibilities:

Store Operations Management

Oversee daily operations across multiple thrift store locations.

Monitor inventory management, stock rotations, markdowns, and transfers according to company procedures.

Maintain facilities, ensure stores are clean, organized, and meet safety standards.

Handle opening and closing duties for assigned stores.

Sales and Profitability

 

Ensure stores achieve revenue goals and remain within budgeted expense guidelines, including payroll.

Analyze sales reports and implement strategies to improve performance and profitability.

Promote sales through effective in-store merchandising and displays.

Team Leadership

 

Train, mentor, and supervise store managers and staff, fostering a collaborative team environment.

Plan and oversee staffing schedules, ensuring proper coverage for all operational needs.

Evaluate employee performance, administer disciplinary actions, and make recommendations for promotions or terminations.

Customer Service

 

Maintain high standards of customer service across all locations.

Address customer inquiries and resolve issues promptly and professionally.

Handle disturbances, lost children, or emergencies calmly and effectively.

Compliance and Safety

 

Ensure adherence to Consumer Product Safety Commission (CPSC) standards and public protection procedures.

Lead safety drills and monthly maintenance inspections.

Uphold security practices, including the secure handling of store receipts and alarm response.

Collaboration and Reporting

 

Work closely with the Regional Director and other departments to align organizational goals.

Complete reports related to scheduling, payroll, safety, and store records.

Assist in loss prevention investigations, maintaining confidentiality.

Qualifications:

 

Education: High School diploma or equivalent required; college degree preferred.

Experience:

Minimum of 3 years in retail, with at least 2 years in a management role.

Experience working with individuals with disabilities or nonprofit organizations is a plus.

Skills:

Strong leadership, communication, and problem-solving abilities.

Proficiency in operating Point of Sale (POS) systems and maintaining inventory records.

Ability to train, mentor, and manage diverse teams effectively.

Familiarity with retail compliance, safety regulations, and emergency response protocols.

Requirements:

Ability to travel between store locations as needed.

Flexible availability, including weekends and holidays.

Passion for sustainability and community service is highly desirable.