Customer Success Manager - Inside Sales

Job Summary

We are seeking a dynamic and versatile professional to fill the role of Customer Success Manager – Inside Sales. This role combines elements of supply chain management and IT solutions consulting to enhance our operations and expand our market presence. The ideal candidate will work collaboratively with sales, operations, and other internal teams to optimize our processes and deliver exceptional customer solutions.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but are not limited to:

• Manage the renewal process to maintain and grow existing customer accounts.
• Enhance demand planning by improving visibility into lead times and stock levels, optimizing project planning, inventory management, and quoting processes.
• Streamline Accounts Receivable/Payable (AR/AP) processes to improve cash flow and ensure timely payments.
• Manage operational aspect of sales including order entry, quoting, project planning, and logistics coordination to ensure customer satisfaction.
• Operate within SLA timelines set forth by management.
• Oversee AR/AP tasks, including issue resolution and processing of international documentation.
• Address ad-hoc requests and project-related inquiries through effective customer communication.
• Facilitate technical conversations with our customers by engaging and collaborating with the appropriate internal teams at SHI
• Support internal management processes such as updating AirTable, maintaining price books, handling freight quotes, tracking inventory, and part conversions.

Qualifications

• 2 Years of Inside Sales Experience or equivalent
• Familiarity with Microsoft SharePoint, Outlook, and basic PC knowledge
• Proficiency in Microsoft Office and Excel
• Previous experience with project management preferred
• Previous Sales Operations experience preferred

Required Skills

• Strong written and verbal communication skills.
• Excellent problem-solving, organizational, planning, and time management skills.
• Ability to multitask and complete tasks efficiently and accurately.
• Professional attitude with the ability to maintain composure and approachability.
• Strong interpersonal skills to work effectively at all organizational levels, both internally and externally.
• Ability to work both independently and as part of a team.

Additional Information

• The estimated annual pay range for this position is $70,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.