ODP Account Representative (Baton Rouge, LA)

The role of the ODP Account Representative is to handle a wide variety of credit and collection functions. This is an entry level position, which, under close supervision, is involved with credit sources, credit files, member applications, and delinquent payments. They maintain records of delinquent share accounts and may accept payment on certain accounts. Our ODP Account Representative must embody Pelican’s Core Values and provide excellent service in all that they do.

A DAY IN THE LIFE OF A ODP ACCOUNT SPECIALIST INCLUDES:
• Maintain orderly files on each account with attention to complete and accurate detailing of all problems or correspondence.
• Provide assistance to members on budget counseling, consolidations, loans extensions, payment methods, and other areas relating to members' financial needs.
• Review all accounts that are to be written off as uncollectible and prepare report.
• Contact members to determine the reasons for delinquency and to assist them in developing plans to bring accounts to a current status.
• Answer general collection questions from members and staff regarding loan payments and past due notices.

ODP ACCOUNT SPECIALIST SKILLS AND QUALIFICATIONS INCLUDE:
• 1 year of customer service experience
• High school diploma or GED
• Excellent oral, written, and telephone communication skills
• Strong problem-solving, attention to detail, and member service skills
• Proficiency in Microsoft Office products, especially Excel is preferred

OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:
• Work Schedule
◦ Monday – Friday
▪ 8:00 am – 5:00 pm
• Travel
◦ Travel is rarely necessary for this position.
• Work Site Location
◦ All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816

WHY SHOULD YOU JOIN THE PELICAN TEAM?
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.