Process & Performance Manager, Commercial and Support

Job Description:

Lead the Charge!  Help elevate commercial performance as our new Process & Performance Manager.

What the job is …

We are looking for a data-driven individual who is ready to roll up their sleeves and help the Commercial and Support Team develop actionable, data-driven insights and solve business problems using various quantitative tools and core project management skills. The ideal candidate will translate customer satisfaction and order intake expectations (our two primary KPI!) into clear targets for all levels of the company. 

This role, based in Copenhagen, reports to the Head of Commercial Process, Performance, & Transformation (ASCX). The role requires continuous cross-functional collaboration with our Operations functions, Product Management, Finance, HR, and IT Teams from all our sites in the world. 

You will integrate a new Commercial Process, Performance & Transformation team and work hand-in-hand with Satair's global Performance & Transformation team. This means working in multi-disciplinary and multi-cultural teams with a focus and responsibility on delivering pragmatic solutions.

How you will contribute to the team...

• You are a quick learner, passionate about your work, and driven to get things done in a collaborative way of working. 
• You routinely take a hands-on, pragmatic approach to building digital products, like a single pane of glass solution (hacker / entrepreneurial mindset).
• You have a minimum 3-5 years working experience as a performance manager, analyst, or similar.
• You have an excellent command of both written and spoken English.

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences a