Property General Adjuster (Field)

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Property General Adjuster, you will work within defined guidelines and framework to investigate, evaluate, negotiate and settle the highest complexity property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

This is a field-based role and the desire candidate should live in Denver, CO. Also, candidate needs to live withing 1 hour of a major airport. Candidates currently living in this location or willing to self-relocate are encouraged to apply.

What you'll do:

• Manages assigned claims caseload comprised of claims with highest complexity damages that require considerable knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Extensive evaluation for highly complex claims, involving lengthy research and determination of settlement. Proactively identifies and engages in additional confirmation of potential discrepancies resulting from research involving complicated situations.

• Serves as a resource for less experience staff on complicated claim situations.

• Determines coverage through analyzing extensive information involving highly complex policy terms, including claim resolution.

• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.

• Determines and negotiates highly complex settlement. Makes recommendations to management for settlement amounts outside of authority limits.

• Maintains accurate and current claim file with critical documentation throughout the claims process for highly complex.

• Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.

• Serves as a subject matter expert for claims handling.

• Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may require deployment travel during designated CATs.

• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.

• May require travel to resolve claims and conduct in-person inspections.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 4 years’ relevant property claims adjusting experience that includes writing estimates of moderate-highly complex claims and field adjusting experience.

• 2 years’ experience handling dwelling claims.

• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

• Proficient knowledge of Xactimate or similar estimating platform. Expert knowledge estimating losses of moderate complexity.

• Advanced knowledge of property claims contracts and interpretation of case law.

• Proficient knowledge of residential construction. 

• Demonstrated negotiation, investigation, communication and conflict resolution skills.

• Ability t