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Job Details

Methodist Community Pharmacy - Dallas is proud to announce that we are becoming dual accredited for Specialty Pharmacy functions with ACHC and URAC. With the process underway, we are looking for a new Pharmacy Navigator Technician role to bring on board. Our ideal candidate will be highly motivated, task oriented, and flexible in helping to build and create our specialty program. Trainings will involve working with our current clinical pharmacy team and providers they service, working with the Director of Ambulatory Pharmacy, as well as learning our new specialty platform and fulfilment platform within the retail pharmacy. Previous Specialty Pharmacy experience - preferred/ not required. Prior Authorization knowledge - preferred/not required. Excel and data knowldege - preferred/ not required.

Hours:

Monday through Friday 9am to 5pm.

Location:

The Methodist Community Pharmacy is located in the main lobby of Methodist Dallas Medical Center.

Responsibilities:

• Medication Dispensing: Assist pharmacists in accurately dispensing specialty medications, including measuring, counting, labeling, and packaging prescriptions with precision. 

• Prescription Processing: Review and enter prescription orders into pharmacy system accurately and efficiently. Verify patient information and insurance coverage and resolve any discrepancies or issues. 

• Prescription Delivery: Coordinate, track, manage and facilitate prescription delivery. Adhere to packing and tracking processes. 

• Inventory Management: Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs. Collaborate with the pharmacy team to place orders and track shipments. 

• Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate. Manage multiple patients with diverse needs autonomously. 

• Adherence Monitoring: Conduct initial and follow-up calls with patients to assess medication adherence. Document appropriately and defer to pharmacist as agreed upon. 

• Benefits Investigation: Review patient insurance for affordability. 

• Financial Assistance: Assess availability of financial assistance options. Support patients through application process. This includes, but is not limited to, manufacturer coupon cards, secondary insurance options, foundation assistance, and manufacturer assistance. 

• Communication: Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication. Document pertinent patient information professionally and succinctly in patient chart, as agreed upon by pharmacist. 

• Team Collaboration: Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication.  

• Continuous Learning: Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills. 

• Perform related duties as assigned.

Education: 

Requires 1+ year(s) directly related and progressively responsible pharmacy experience; bachelor's degree program preferred. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certificat