Technical Customer Manager (TCM) - CMBU Cloud

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Technical Customer Manager for the Cloud Segment in the Cloud Memory Business Unit (CMBU) you will support Micron’s Cloud and Hyperscale data center customers across a comprehensive range of DDR, LPDDR, and HBM based memory products and solutions!

You will be a primary interface between the customer and Micron internal teams, developing a long-term relationship and serving as a lead project manager for regular communications inclusive of qualifications, issue resolution, and critical outgoing messaging to meet business plans!

Responsibilities

• Build and maintain strong relationships with key Cloud customers to position Micron as a trusted advisor and preferred supplier.

• Lead qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners, ensuring timely enablement and ramp.

• Define and execute customer qualification plans and schedules, collaborating with internal development and validation teams.

• Drive resolution of customer concerns by prioritizing issues, ensuring closure, and implementing corrective actions.

• Provide technical and business input to align Micron’s product roadmaps with customer needs and overall business objectives.

Minimum Qualifications

• Bachelor’s degree in Engineering, Computer Science, or Business/Marketing with significant technical experience.

• Minimum 5 years of experience in memory or related high-tech industry, including interaction with sales, customers, engineers, and product development teams.

• Strong project management skills, executive-level presentation abilities, and proven customer relationship management experience.

• Ability to communicate technical information professionally, both verbally and in writing, and work effectively with cross-functional teams.

• Willingness to travel up to 10–20% domestically and internationally.

Preferred Qualifications

• Experience in strategic customer engagement within memory, Cloud/Hyperscale companies, or related fields.

• Understanding of server system architecture, data center design, memory device design, and technical sales processes.

• Proven success in aligning product roadmaps with customer requirements and driving operational excellence initiatives.

• Strong personality with the ability to advocate for customer needs within engineering teams and influence trade-off decisions.

• Broad-based knowledge of the memory industry and demonstrated ability to manage complex technical and business discussions.

The US base salary range that Micron Technology estimates it could pay for this full-time position is:

$121,000.00 - $319,000.00

Our salary ranges are determined by role, level, and location.  The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations.  Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training.  The pay scale is subject to change depending on business needs.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity.

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.  We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.  Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.  Additionally, Micron benefits include a robust paid time-off program and paid holidays.  For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity w