Client Associate in Enterprise Technology

Location: Richmond,Virginia,United States

Job Overview:

The Cambridge Client Associate role is an entry level sales & support position assisting teams in building advanced IT solutions for our clients.  This is a remote role, focused on serving the Virginia area.  The associate will play a crucial role in driving new business growth and expanding our market presence. You will be responsible for identifying and acquiring new customers by leveraging your sales expertise and ability to leverage relationships with key vendor partners.  Additionally, you will partner with our senior sales support teammates to build expertise in sales operations activities to help the team scale.

Responsibilities and Duties:

●        Collaborate with Relationship Sales Managers and senior support team members in daily tasks:

o   Perform product and technology research on hardware, software, and services offerings. 

o   Write quotes, build proposals, and manage statements of work in a manner that maximizes company profit.

o   Communicate with vendors and clients.

o   Recommend products and upsell solutions to vendors and clients.

o   Populate and maintain Cambridge’s client relationship management (CRM) tools with accurate and timely information.

●        Participate in Marketing & Customer Service activities:

o   Build strong relationships with target vendor partners with a focus on identifying net new business.

o   Drive lead generation activities including prospecting, calling clients to attend technical lectures, and following up on marketing driving initiatives.

o   Participate in trade shows and/or act as a company representative.

o   Act as a liaison between the corporate office and remote employees.

●        Drive Sales and customer acquisition activities:

o   Prospect and identify potential customers in the enterprise technology sector through market research, networking, and lead generation activities.

o   Attend and lead in-person and remote sales calls with clients and prospects

o   Team with key vendor partners to drive leads and execute on joint outreach campaigns.

o   Conduct outbound sales activities, including cold calling, email campaigns, and social media outreach, to engage with prospective clients and generate new business opportunities.

o   Build and maintain a robust sales pipeline by effectively managing leads, qualifying prospects, and tracking sales activities using CRM software.

o   Understand client needs and challenges, and articulate how our products and services can address their specific requirements, positioning our solutions as a valuable investment for their business.

o   Negotiate and close sales deals, ensuring a win-win outcome for both the customer and the company.

o   Stay up to date with industry trends, competitive landscape, and emerging technologies to effectively communicate the value proposition of our products and services to prospective clients.

●        Support Cambridge initiatives:

o   Gain product and technology knowledge and certifications of the vendors we use in our solution stack.  This includes Cisco, Commvault, Dell, HPe, IBM, Lenovo, VMWare, and many others.

o   Understand solutions including high performance computing, subject matter expertise in machine learning, artificial intelligence, bioinformatics, and life sciences among others.

o   Understand and execute corporate and sales management's goals and objectives.

Qualifications:

·         University undergraduate degree required.  Science, technology, engineering, and mathematics (STEM) and/or advanced degree preferred.

·         1-2+ years experience in an inside sales or sales support role, preferably in enterprise technology.

·         Understanding of basic computer hardware and software required.  Greater understanding of technology and the IT ecosystem preferred.

·         The employee must be able to work remotely, independently, and unsupervised.

·         Candidates must have impeccable communications skills, an ability to multi-task, and high attention to detail.  They must be able to negotiate, be proactive in their approach, effective problem solvers, organized, creative, outgoing, deal with ambiguity, and able to work with different types of personalities.

·         Cambridge employees are self-paced and embrace driving their own personal development.  Given the number of potential opp