Salesforce Senior Business Analyst - Quote to Cash

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation. 

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

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Job Description

Do you have what it takes?  Come join our dynamic and growing IT center of excellence! 

Under the guidance of the Business System Manager, you will play a key role in the configuration and design of Salesforce.com and its offerings.  You will implement and maintain Salesforce solutions that balance the business needs with the technical requirements ensuring end-user satisfaction and ease of integration with other enterprise systems.

 Responsibilities:

• Configure, administer and develop Salesforce.com and its solutions using declarative tools.
• Design, develop  test, troubleshoot, debug and document solutions throughout the development process and across the Salesforce platform including Configure Price Quote (CPQ), Salesforce Billing, etc.
• In collaboration with business owners, develop an understanding of the business needs and requirements, providing Salesforce.com system expertise related to data, integration, security, and analytics.
• Using technical knowledge of Dynatrace’s other business systems (NetSuite, Marketo, Boomi, Jira), evaluate solution and design options for Salesforce.com, providing recommendations to solve for business requirements, identify options with pros and cons, and provide work effort estimates.
• Contribute suggestions regularly to peer solution design process and team-based proof of concept and demonstrations providing expertise where needed.  Demonstrate solutions to peer team.
• Write comprehensive documentation on business requirements, process flows, technical objects and release step details (change controls, data migrations, and step-by-step order of operations) as well as configuration and solution design.
• Using software development lifecycle (SLDC) principles and Agile methodology, provide Salesforce subject expertise participating in sprint planning, story estimation, technical design documentation as well as release planning and execution.

Qualifications

• 7+ years of technical experience working with Salesforce.com product suite required.  Previous experience with include Sales Cloud, managed packages, e.g. Configure Price Quote (CPQ), Salesforce Billing preferred.
• Extensive Salesforce development technology experience required. Salesforce certifications preferred, e.g. Salesforce Admin, Specialist or Consultant paths.
• Bachelors or Masters’ degree in Computer Science, Software Engineering or equivalent preferred, but not required.
• Experience with software development lifecycle (SDLC) required.  Participation and ownership of product execution with Agile/ Scrum methodology preferred.  
• Knowledge of sales and service subscription-based SaaS business desired.
• Ability to transform business requirements into technical solutions with a focus on data quality and implement them with other team members.
• Excellent verbal and written communication skills required.  Ability to communicate complex technical issues in a concise easy-to-follow manner.
• Quick learner with ability to solve problems expeditiously and understand impact to other environments.
• Ability to adjust to changing priorities in a fast-paced environment with minimal supervision desired.
• Experience implementing Quote to Cash system project a huge plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, n