Supply Chain Operations Specialist IV

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE

Your objective is to coordinate any orders requiring unique business routing requirements for carrier selection and pick up dates. These actions are to ensure they are processed in an efficient and accurate manner and that delivery deadlines are met, and routing guide penalties are not incurred. This position works closely with the Account Manager, Customer and other internal team members and will leverage our WMS, SAP and customer routing portals. This position is responsible for communicating any issues impacting the timely and accurate tendering of shipments and performing any re-routing as appropriate to resolve the issue.

 

WHAT ARE YOU GOING TO DO?

• Work as a team member, handle large quantities of information while maintaining a high level of accuracy, multi-tasking, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with limited supervision.

• Capture data from IM-First and SAP to route orders on retailer portals accurately and within SLA

• Provide support for orders with special handling, which includes providing shipment dimensions, booking appointments, routing/compliance requirements and export

• Alter orders in SAP to meet retailer routing guide requirements

• Works with carriers via email, phone and portals to schedule pick-up appointments within defined ship windows

• Ensure compliance to Retailer Routing Guides

• Effectively communicates to the client and account teams any order challenges including back orders, routing assignment failures and missed carrier pick-ups

• Maintains records associated with routing transaction, prepares related reports as needed

• Handles customer inquiries and resolves orders issues with the clients and account teams

• Evaluates transactional processes and recommends and implements improvements to processes that will improve the customer experience, internal processes, and SLAs

• Maintenance of Standard Operation Instructions (SOPs) and training of backup associates

• Support new customer or process implementations (white glove/hyper care expectations).

• Support Quality Assurance reviews with the LTL team and Security to ensure all proper checks and sign-offs are adhered prior to carrier tender.

• Assist in the management and retrieval of shipping document (i.e., BOL’s)

• Assist in the investigation of post LTL shipment concerns, Routing Guide violations and questions

• Join customer calls as required or requested for critical project coordination such as NPI’s/Product Launches

 

WHAT ARE WE LOOKING FOR?

• High School or other equivalent degree.

• Excellent working knowledge of Windows based software.

• Ability to interface with numerous web based customer portals

• Experience or ability to learn SAP applications

• Solid understanding of e-commerce and supply chain.

• Outstanding written and oral communication/presentation skills.

• High energy and self-starter.

• Well-organized, detail oriented with excellent follow through.

• Problem solver, ability to analyze situations and make decisions

• Ability to multi-task and set your own priorities to achieve success.

• Goal oriented and driven to succeed independently and within a team

 

 

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.<