Delivery Supervisor

POSITION PURPOSE

The Delivery Supervisor is responsible for the oversite of safe delivery vehicles and efficient delivery of Beverage South’s products to both on and off premise accounts within their designated territory and their respective Delivery Merchandisers. Works with sales, delivery drivers and merchandising personnel in effort to provide superior customer service and retail execution. Expected to understand and enforce standards as set forth in Beverage South Employee Handbook.

Nature and Scope

The Delivery Supervisor reports directly to the Delivery Manager. This position is responsible for maximizing customer service by overseeing prompt, efficient and accurate delivery procedures. The Delivery Supervisor must also assure quality standards are maintained by each delivery driver; rotating product during every delivery and executing marketing standards, such as displays. The Delivery Supervisor will be responsible for reporting and maintaining their respective fleet of delivery vehicles in a safe operating manner. This position will be responsible for adhering to DOT regulations and fleet maintenance requirements.

It is critical this position work in a safe and courteous manner at all times and follows all local, state and federal laws regarding the sale and delivery of alcoholic beverages.

Performance is measured by achievement of daily work schedule, rotation of products, retail standards, quality of work performed, safety record and overall satisfaction of both internal (sales representatives) and external customers (retailers).

Principal Interactions

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• Operation Director
• Warehouse Supervisor
• Delivery Merchandisers
• District Supervisors
• Merchandisers
• Sales Management
• Sales Representatives

Knowledge and Experience

This position requires 1-3 years of management experience. An emphasis on delivery personnel or a similar environment is preferred. This position requires a Class-A commercial driver’s license and a safe driving record. Must be knowledgeable on trucks and truck maintenance. Must have good organizational and prioritization skills. Good oral communication skills required, as well as, the ability develop employee relations and rapport. Must be physically capable of frequent lifting, bending, and turning.

PRINCIPLE ACCOUNTABILITIES

1. Works with Delivery Manager to analyze scheduled routing to ensure the drivers can complete their routes in a timely manner without jeopardizing rotation, customer service or quality of work. Evaluates workload on a daily basis to make sure the driver has the support needed for the route.

1. Recommends changes and additions to manpower to maintain adequate qualified driver pool by preparing additional employees in the organization on getting their CDL licenses. Coordinates with Delivery Manager the driving and scheduling of CDL testing.

1. Educates their respective drivers on the proper delivery methods. Teaches how to rotate all products, stocks shelves as needed, leaves backroom and back-stock neat and organized, and builds displays. Teaches good customer service skills and how each job is important to the overall success of the business.
2. Trains the drivers in building product displays and marketing at retail that meets or exceeds Beverage South merchandising retail standards.

• Display location in primary or high traffic flow location
• All products represented as per display instructions
• All products represented avai