MANAGER, RETAIL

GENERAL DESCRIPTION OF POSITION

The Retail Manager works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has direct responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the District Manager with any and all areas of the business. The Retail Manager also supports and drives Goodwill's mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Staffs all open positions at the store with quality and productive employees. Provides every employee with clear job responsibilities and expectations.                   Ensures all new employees are oriented and trained on all required work processes, procedures and expected standards of performance. Evaluates the               efficiency and productivity of assigned team members by establishing performance standards and objectives and conducts regular performance appraisals.          This duty is performed weekly, about 10% of the time.

2.     Assists team members in goal setting and skills development. Provides feedback on performance and attendance, addresses concerns, and administers              performance discussions as needed. Provides work leadership on assigned shifts. This duty is performed daily, about 15% of the time.     

3.     Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly and                        provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met. This duty is performed daily, about 25% of the time.   

4.    Plans, organizes, and directs the activities of team members Schedules employees with a focus on controlling payroll costs and adequate coverage and               customer service. This duty is performed daily, about 15% of the time.

5.     Provides a clean, fun, and safe environment for employees and customers. Provides maximum level of customer service to ensure repeat sales. This duty            is performed daily, about 10% of the time.

6.     Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and              exterior of the store in an attractive manner. This duty is performed daily, about 5% of the time.

7.     Manages store's loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention. Ensures that items are not given          away without authorization. This duty is performed daily, about 5% of the time.

8.      Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily               basis. This duty is performed daily, about 10% of the time.

9.      Make bank deposits as needed. Bank deposits must be made alone in your personal vehicle or a company vehicle.

10.   Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities. This duty is performed daily,               about 5% of the time.

11.   Regular attendance is required as outlined in Goodwill's attendance policy. Observes safety procedures and personnel policies and ensures compliance by          employees, community service workers, volunteers and trainees. This duty is performed daily.

12.    Attends regular management meetings and relates information back to staff. Acts as a positive role model for employees, trainees and customers in all                respects of professional development. This duty is performed daily.

13.     Ensures that the store opens on time and is properly staffed and operational during designated hours of operation. This duty is performed daily.

14.     Participates in local community, civic, and business organizations and is active in the local Chamber of Commerce. This duty is performed as needed.

15.     Perform any other related dut