Customer Solution Adoption Specialist

Requisition ID: 424194
Work Area: Software-Design and Development
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2-1

Original Posting Date: 05/19/2025

Job Title: Customer Solution Adoption Specialist 

Location: Palo Alto, CA  

Work Model: Hybrid Work Model. 

 

Purpose and Objective:   

SAP Labs, LLC seeks a Customer Solution Adoption Specialist at our Palo Alto, CA location to engage with prominent cloud customers and partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise, knowledge enablement, implementation coaching, guidance, and feedback.  

 

Expectations and Tasks:  

Accompany cloud customers and partners with their implementation projects from launch until go-live to contribute to the continuous improvement of SAP cloud products and services. Proactively anticipate the needs and requirements of customers and partners and recommend improvements to our internal stakeholders regarding the product for future releases. Explore new and upcoming SAP cloud solutions and scenarios, anticipating any need for engagement and support in upcoming implementation projects.  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Business Administration, Business Administration with a concentration in Information Systems, Information Systems, Computer Science, or a related field of study and one (1) year of experience in the job offered or related occupation. Employer will also accept a Master’s degree or foreign equivalent in Business Administration, Business Administration with a concentration in Information Systems, Information Systems, Computer Science, or a related field of study. 

 

Qualifications/Skills and Competencies Experience:  

Must have prior work experience, completion of academic coursework or an internship involving each of the following: 

• SAP Business Technology Platform Services; 

• Enterprise Architectures; 

• SAP Standard SCRUM/Agile Project Management; 

• SAP S/4HANA mega processes Hire to Retire, Market to Order, Procure to Pay, and Acquire to Retire; 

• Mural and Figma; and 

• Design thinking and design doing for user experience design, business model innovation, and applying human center approach to explore, discover, design and prototype solutions with customers. 

Travel: N/A  

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

 

Internal use only: reference code lhrs4262 

SAP:SAIL 

EX:OUT

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